FamilySearch Library Research Consultant - Asia
About The Position
FamilySearch International is seeking a Research Consultant specializing in Asia, including China, Japan, or other Asian countries, including Southeast Asia. The consultant provides genealogical research assistance to patrons of the FamilySearch Library, teaches family history in classes and conferences, and supports other library functions using their regional expertise. The FamilySearch Library serves thousands of patrons each year, helping them discover their family stories, connect with ancestors, and add well-researched names to the family tree of humanity. Research consultants contribute to those discoveries by serving patrons with integrity, kindness, effectiveness, and simplicity. The role calls for high energy, a strong commitment to patron service, flexibility, problem-solving skills, and the ability to provide customer service in a high-pressure, fast-paced environment. Team members also mentor other research consultants and develop their expertise through ongoing study and training. The position requires working in the FamilySearch Library at least four days per week, with regular evening, weekend (including Sunday), and holiday shifts.
Requirements
- Bachelor’s degree in Family History, History, Languages, Archival Science, or a related field.
- A genealogical credential or active work toward one.
- At least two years of professional research experience.
- Demonstrated commitment to serving others and joy in helping others learn.
- Proficient language and writing skills in English and another Asian language.
- Advanced ability to create training that meets department presentation and training standards.
- Skills using PowerPoint, Zoom, and other presentation media.
- Proficiency with Microsoft Office, FamilySearch products, and other technology as needed.
- Ability to explain advanced research methodology one-on-one.
- Advanced understanding of the history and culture of most of the relevant geographic or subject areas, including how historical changes affected migration patterns, records, repositories, and record accessibility.
- Ability to decipher common genealogical records, including birth, marriage, and death records, in the languages of the relevant geographic area.
- Ability to read and interpret complex genealogical records, such as wills and non-boilerplate documents, in the relevant geographic area.
Nice To Haves
- Ability to decipher and translate handwritten genealogical records in related Asian, French, Portuguese, and English languages.
Responsibilities
- Attend team and department meetings.
- Fulfill library shifts, team assignments, and VIP assignments.
- Maintain excellent interactions with patrons, missionaries, and coworkers.
- Communicate with others in a timely manner.
- Mentor other research consultants.
- Provide excellent customer service to patrons in person and online.
- Develop and deliver instruction for patrons and workforce on essential records, resources, and research procedures in the consultant’s geographic area of expertise.
- Keep current on research methodologies, procedures, and developments in the profession through study, workshops, conferences, FamilySearch Library training, and professional journals or periodicals.
- Increase knowledge in all aspects of the role, including technology, generative AI, geographic specialization, and teaching.
- Support Family History Department initiatives, including RootsTech and collaboration with engineering on new products.
- Share research expertise through webinars, presentations, Wiki articles, and publicly accessible training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
