Family Worker

Good Shepherd Services•Bronx, NY

2d•Onsite

About The Position

The Family Worker provides home-based supportive services and case management activities for families participating in the Transitions Bronx prevention program, supporting child safety, well-being, and family stability. The role also performs administrative and organizational tasks that support program operations. The Family Worker reports to the Social Work Supervisor and works at 2471 Morris Ave., Bronx, NY. The schedule is 35 hours per week, and the position is non-exempt. The annual salary range is $40,000–$45,000, based on relevant experience. The successful candidate will work closely with Case Workers and Social Workers, connect families to community resources, accompany participants to appointments, maintain case records and reports, and assist with crisis intervention and child-safety reporting. The position requires travel for home visits throughout the Bronx and work with participants using strength-based, youth and family development, and trauma-informed approaches. The worker may be required to work up to two evenings per week, as needed.

Requirements

High school diploma required.
Bilingual English/Spanish proficiency required.
Proficiency in Microsoft Office, including Outlook, Excel, and Word, required.
Must be able to travel and feel comfortable making home visits throughout the Bronx.
Must be willing to understand and be sensitive to varied cultures and backgrounds.
Must have a proven record of successfully navigating New York City entitlement programs.
Must work a maximum of two evenings per week, as needed.
Must work with participants using a strength-based, youth and family development, and trauma-informed practice approach.

Nice To Haves

Some college is preferred.
At least one year of related experience working with children or families in a community-based setting is preferred.
Familiarity with Connections and PROMIS databases is a plus.

Responsibilities

Collaborate with and assist the Case Worker or Social Worker in conducting frequent home and office visits to monitor child safety and family stability.
Create and maintain connections to community resources and assist families in accessing medical and mental healthcare, substance abuse treatment, affordable housing, childcare, and public benefits.
Accompany participants to educational, medical, or treatment appointments and to government or community agencies to support progress toward their goals.
Complete administrative and organizational tasks, including obtaining consent forms and records, preparing case-tracking lists, and monitoring report submissions and time-sensitive milestones.
Complete statistical and written reports in Connections and PROMIS, including timely and accurate progress notes and summaries of school and treatment reports.
Greet visitors and participants, respond to calls, and cover the reception area as needed.
Attend community-based and funder-provided training and informational sessions and share knowledge and resources with staff and participants.
Engage in crisis intervention as needed, helping de-escalate conflict and ensure safety during periods of family instability.
Make State Central Register reports when required in response to immediate or impending child-safety concerns.
Support the use of Solution-Based Casework and Family Treatment/Rehabilitation models with families.
Attend and participate in program staff meetings and related agency training.
Perform other duties as assigned.