Family Triage Coordinator

Columbus House•New Haven, CT

3d•Onsite

About The Position

Under the direction of the Manager of Case Management Services, the Family Triage Coordinator provides program coordination and supervision to residential staff located at 209 Terminal Lane, Family Triage for mothers and children. The Family triage has a capacity of 40 people (mothers and children total). Families may have struggled with substance abuse, mental illness, and homelessness. The family Triage Coordinator will provide direct Supervision and program management, training and professional development to Resident Support Specialists.

Requirements

Bachelor's degree in human services (Preferable) with a minimum of 2 years’ experience working in human services or related fields or five years’ experience as case manager working in human services or related fields.
Excellent organizational and time management skills with a deadline-oriented mindset
Strong written and oral communication skills employing the English language
Proficient is Microsoft Office and other common desk top applications
Able to effectively use the local network of substance abuse, mental health, and social services providers
Familiar with criminal justice and able to engage, manage, motivate and support
Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics
Complete knowledge base of all aspects of the delivery of person-centered case management
Able to meet all documentation requirements
Knowledgeable about crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma informed care, and motivational interviewing
Valid drivers’ license with a good driving history

Responsibilities

Create strength-based person-centered approaches
Provide linkages to clients who need social, mental health, educational, vocational, recreational, transportation, spiritual and/or substance use
Coordinate and collaborate with other agencies and social service providers
Enforce program rules and supervise resident chores and bi-weekly house meetings
Train and empower supervisees to be effective in the completion of tasks.
Attend weekly and monthly agency, program and network meetings
Maintain and update all required charting and notes as required by Columbus House, and other related duties as assigned to support the operation of Family triage.
Enter and maintain Communication Log and any other tracking sheet created for the Family Triage.
Hire, train, and supervise all residential program staff, providing all necessary oversight and supervision and ensuring consistency and continuity of services rendered.
Coordinator should be a role model for supervisees.
Monitor Residential Staff scheduled Relias Online Training monthly
Provide monthly Supervision to the Family Triage Staff.
Complete the Residential Staff’s Annual Employee Performance Evaluation.
Provide Supervisory coverage to the Family triage Program.
Responsible for the completion of reports as needed.
Responsible for the provision of a safe and healthy environment for the Families and Staff at the Family Triage.
The coordinator will be on call and provide supervision and guidance as needed.