Family Support Specialist

Iris Family Support Center•Fort Wayne, IN

11d•Onsite

About The Position

Iris Family Support Center is hiring a compassionate, resilient Family Support Specialist to provide structured, goal-oriented, trauma-informed services to families referred by the Department of Child Services and Juvenile Probation. The role involves direct work with families in their homes and communities, as well as office settings, through supervised visitation, father engagement services, and home-based casework. The position offers mission-driven work, professional development and certification opportunities, team supervision and collaboration, and opportunities to build clinical and case management skills. This is a 40-hour-per-week role with flexible scheduling within availability requirements of Monday through Friday, 8:00 AM to 8:00 PM, and Saturday, 10:00 AM to 2:00 PM as needed. Approximately 30% travel is required within the assigned region, and at least 50% of the work week is spent providing face-to-face services. The work involves diverse and sometimes unpredictable environments, physical activity, and exposure to challenging family situations that require sound judgment and professionalism.

Requirements

Bachelor’s degree in Social Work, Human Services, Education, or a related field; alternative positions are available for candidates without a degree.
At least one year of experience in childcare, home management, or family services.
Valid driver’s license, reliable transportation, and proof of insurance.
Strong written and verbal communication skills.
Relationship-building and rapport development skills.
Trauma-informed approach.
Critical thinking and problem-solving skills.
Emotional resilience and professionalism.
High level of personal accountability and ethical practice.

Nice To Haves

Experience working with at-risk families.

Responsibilities

Manage an active caseload and meet productivity expectations.
Conduct intakes and assessments and develop individualized case plans.
Provide crisis intervention, safety planning, and ongoing support.
Deliver face-to-face services in homes and communities, with a minimum of 50% of the work week devoted to these services.
Use evidence-based practices, including Motivational Interviewing, Trauma-Focused Cognitive Behavioral Therapy, Nurturing Parenting, and Family Centered Treatment (FCT).
Partner with courts, the Department of Child Services, probation, foster parents, and community stakeholders.
Maintain accurate and timely case notes, reports, and treatment plans.
Advocate for families and connect them with community resources.
Attend court hearings and testify when needed.
Provide transportation and hands-on support when necessary.