Family Support Specialist

Hively•Oakland, CA

11d

About The Position

Reporting to the Sr Program Manager, the Family Support Specialist works directly with families to help parents find and pay for quality child care. The role supports family enrollment and certification for CalWORKs and/or CAPP Child Care Programs and helps ensure children have access to quality care. The position also provides customer service to families, child care providers, the public, and internal and external agency customers; maintains accurate records and data; and may travel to co-locations and satellite Hively offices. The role is part of Hively, an organization focused on connecting families and communities with resources children need to thrive.

Requirements

BA/BS with major coursework in social services, human development, or a related field.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Experience using Microsoft Office software and Google Suite.
Knowledge of all aspects of business office procedures.
Ability to communicate effectively, both orally and in writing.
Ability to develop and maintain good working relationships with diverse groups of people.
Basic math skills.
Strong organizational skills.
Ability to appear for work on time.
Ability to follow directions.
Ability to understand and follow posted work rules and procedures.
Physical ability to sit at a desk, conference table, or in meeting rooms of various configurations for extended periods.
Ability to stand for extended periods.
Manual dexterity to use a telephone and computer.
Ability to hear and understand speech at normal room levels and over the phone.
Ability to speak audibly and clearly in normal conversations and over the telephone.
Physical agility to lift and carry up to 20 pounds and to bend, stoop, walk, and reach overhead.
Physical agility to push and pull, squat, twist, and turn.
Mental acuity to perform essential functions accurately and on time, make sound judgments and decisions, and evaluate their results.

Nice To Haves

Bilingual in English and Spanish, Vietnamese, Chinese, Farsi, Punjabi, or Hindi.

Responsibilities

Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Programs.
Conduct scheduled and drop-in appointments and complete necessary re-certifications.
Present new intake orientations as needed.
Conduct group intake appointments as needed.
Respond to and resolve parent and provider issues.
Maintain and update family, child, and program files.
Provide quality customer service to internal and external agency customers.
Enter data accurately and in a timely manner into the computer system.
Respond to requests for information from the public.
Travel to co-locations and satellite Hively offices as needed.
Attend all training and technical assistance workshops.
Attend all staff meetings.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans covered at 100% for the employee.
Health and Dependent Care FSA.
14 paid holidays plus 4 flex holidays, including the employee’s birthday.
Generous paid time off policy of over 3 weeks per year.
Tuition reimbursement of $1,000 per year.
Employee Appreciation Program.
Life and long-term disability insurance covered 100% by Hively.
403(b) plan.
SEP-IRA plan with an employer contribution of 5% of annual salary.
Learning and Development Opportunities.
Financial wellness program with unlimited access to personal financial advisors.
Industry-competitive salary ranges.