Family Support Specialist

BCFS Health and Human Services•Corpus Christi, TX

10d

About The Position

The Family Support Specialist uses sound professional judgment and best practices to provide case management to the service population, including crisis intervention as needed, while maintaining compliance with established state and federal standards. The position serves youth ages 6–18, or until they graduate from high school, and their families. Services include individual, family, and group sessions as appropriate, as well as referrals, service planning, and documentation for an assigned caseload. The specialist works with clients and families in office, virtually, in their homes, and at other community locations. The role requires frequent travel to client homes and community partners, and flexible hours may be needed—including evenings, weekends, and holidays—with supervisor approval or to resolve crises. The specialist maintains confidential and accurate case records, follows agency safety and professional conduct policies, and meets applicable state, federal, licensing, and contract requirements.

Requirements

High school diploma or equivalent.
With a high school diploma or equivalent, four years of experience providing direct services to at-risk youth and families.
Maintain certificates required for the position, including First Aid and CPR.
Valid Texas driver’s license, clear driving record, and reliable transportation.
Pass pre-employment and random drug screens.
Provide proof of work eligibility upon request.
Pass pre-employment and biennial criminal background and motor vehicle checks; fingerprints are required if the applicant has lived out of state within the past five years.
Communicate effectively in written and spoken English.
Maintain computer literacy needed to perform the position’s responsibilities.
Work independently and as part of a multidisciplinary team without intensive supervision.
Travel as needed.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Bachelor’s degree from an accredited college or university in a health and human services field; a bachelor’s degree may substitute for the required work experience.

Responsibilities

Provide individual and family sessions using Motivational Interviewing.
Facilitate the Strengthening Families Program virtually, in the office, or at other locations as needed.
Coordinate referrals and service planning, and document services for an assigned caseload.
Respond promptly and professionally to client crises at the office, during home visits, and by phone within business hours, using independent judgment and discretion.
Develop, monitor, and review treatment plans to increase strengths, address needs, and reduce conflict in the home.
Assist with emergency shelter placements and finding respite care when appropriate.
Report suspected abuse or neglect to the program supervisor and appropriate state and county enforcement agencies.
Attend and participate in staff meetings, in-service training, and Universal Prevention and Community Awareness events.
Participate in weekly in-person or phone supervision with the supervisor.
Travel frequently to client homes and community partners as needed.
Meet deadlines established by the program supervisor and state and federal partners.
Meet applicable federal and state regulatory guidelines and standards, and maintain a caseload in accordance with agency policies, licensing, and contract standards.
Provide services to youth ages 6–18, or until high school graduation, and their families; offer individual, family, and group sessions as appropriate.
Complete training and ongoing education in skills such as conflict resolution, anger management, and parenting.
Conduct follow-up calls or visits to youth and families in crisis and complete safety planning as needed.
Compile, prepare, submit, and maintain accurate case records, files, forms, and other information in accordance with agency, licensing, and contract requirements.
Work flexible hours as needed, including evenings, weekends, and holidays when approved by a supervisor or to resolve crises.
Implement BCFS HHS safety protocols, including evacuating with children and other staff during an emergency.
Maintain confidentiality and comply with professional and ethical standards, including respect for agency staff, clients, and community members and adherence to the dress code.
Communicate effectively in written and spoken English; work in a fast-paced environment; maintain required computer literacy; and work independently and as part of a multidisciplinary team without intensive supervision.
Travel as needed and perform other duties as assigned per grant requirements.
Maintain required position certificates, including First Aid and CPR.
Maintain a valid Texas driver’s license, a clear driving record, and reliable transportation.
Pass pre-employment and random drug screens.
Provide proof of work eligibility upon request.
Pass pre-employment and biennial criminal background and motor vehicle checks; fingerprints are required if the applicant has lived out of state within the past five years.