Family Support Specialist Lead

One Hope United•Tampa, FL

About The Position

Under the assigned supervisor, the Family Support Specialist Lead supports and supervises the team and provides transportation services in the service area to clients involved with DCF, the Foster Care Program, or In-Home Services. The role oversees day-to-day family support worker activities, coordinates transportation, documents services, and collaborates with the supervisor, clients, caregivers, agency staff, and outside partners.

Requirements

Associate's degree in business or a related field.
Three or more years of transportation experience.
Three or more years of experience in a childcare field.
Previous supervisory experience.
Reliable transportation, a valid driver’s license, an acceptable driving record, and automobile insurance coverage meeting OHU requirements.
Geographic knowledge of the service area.
Proficient computer skills in a Microsoft Windows environment and ability to learn additional software applications.
Ability to assess, interpret, and deliver care-related information concerning the life-span development of children and families.
Excellent written and oral communication skills and ability to document clearly and concisely.
Strong organization skills, flexibility, ability to manage multiple priorities, and ability to meet tight deadlines.
Intermediate data entry skills.
Patience and respect when working with children and families, cultural sensitivity, and ability to contribute positively to a team.
Resourcefulness in researching issues, analyzing information, solving problems, and developing solutions with minimal supervision and in a timely manner.
Ability to exercise discretion and maintain confidentiality.

Responsibilities

Drive a personal vehicle to provide transportation services.
Document all family visitation notes in FSFN.
Complete monthly supervision with direct reports.
Complete and maintain the transportation log daily.
Oversee the day-to-day activities of family support workers.
Attend and participate in weekly and monthly staff meetings and required training sessions.
Observe services and submit accurate written documentation about services provided and the functioning of individuals and families.
Provide approved transportation when requested in a service plan.
Serve as a liaison with collateral contacts, including DCF and schools.
Submit expense vouchers, renewed driver’s license information, and automobile insurance coverage by their due dates.
Work cooperatively with other agencies, caseworkers, transporters, family aid specialists, and family support services.
Coordinate transportation with the Office Assistant, fellow Family Support Specialists, supervisor, client, and caregivers.
Assist with changes of placement and reunifications.
Assist with supervision of parent-child visitations when needed.
Assist with training new transporters.
Transport children to appointments and other locations, including doctor appointments where the case manager must meet the transporter.
Facilitate weekly team meetings.
Work closely with the supervisor to provide oversight of the unit.
Work with the supervisor to organize and maintain the transportation schedule.
Perform other related duties as assigned.

Benefits

Tuition assistance up to $2,500 per fiscal year.
Up to 4 weeks of paid vacation days annually.
Up to 6 paid personal days annually.
One paid mental health day annually.
Up to 5 paid sick days annually.
Medical, dental, and vision coverage.
403(b) retirement plan.
Flexible spending accounts, health savings account, dependent care, and commuter and transit benefits.
Agency-paid life and accidental death and dismemberment insurance up to $50,000 based on salary.
Agency-paid short-term disability.
Agency-paid long-term disability after 1 year of employment.
Voluntary supplemental life and accidental death and dismemberment, critical illness, accident, and hospital coverage for employees and their families.
Voluntary legal plans.
Voluntary pet insurance.
Employee Assistance Program with 6 free counseling sessions.
Career ladders, professional development, and promotion opportunities.
Free LCSW and LCPC supervision hours available in some locations.