Family Support Specialist Lead

One Hope United•Tampa, FL

About The Position

Under the assigned supervisor, the Family Support Specialist Lead supports and supervises the team and provides transportation services in the service area to clients, including those in or out of the DCF system, the Foster Care Program, or In-Home Services. The role oversees the day-to-day activities of family support workers, facilitates weekly team meetings, and works closely with the supervisor to oversee the unit and organize transportation schedules. The position provides approved transportation for children and families, including trips to appointments and other locations, and assists with placement changes, reunifications, and parent-child visitation supervision when needed. The lead coordinates transportation with supervisors, clients, caregivers, colleagues, and partner agencies, and documents visitations and transportation activity. The role also attends staff meetings and required training, supports and trains transporters, and completes related duties as assigned. The position requires driving a personal vehicle 100% of the time. The employer offers tuition assistance, paid time off, insurance and retirement benefits, professional development and promotion opportunities, and other voluntary benefits.

Requirements

Associate’s degree in business or a related field.
Three or more years of experience with transportation.
Three or more years of experience in a childcare field.
Previous supervisory experience.
Reliable transportation, a valid driver’s license, an acceptable driving record, and automobile insurance coverage meeting OHU-required levels.
Geographic knowledge of the area.
Proficient computer skills in a Microsoft Windows environment and ability to expand software application skills as needed.
Ability to assess, interpret, and deliver care-related information concerning the life-span development of children and families.
Excellent written and oral communication skills, including the ability to document clearly and concisely.
Strong organization and flexibility; ability to manage multiple projects or priorities and tight deadlines.
Intermediate data-entry skills.
Positive attitude in a challenging environment, patience and respect for children and families, sensitivity to cultural needs, and ability to contribute positively to a team.
Resourcefulness in researching issues, analyzing information, solving problems, and developing solutions with minimal supervision and in a timely manner.
Ability to exercise discretion and ensure confidentiality.

Responsibilities

Drive a personal vehicle 100% of the time to provide transportation services in the service area.
Document all family visitation notes in FSFN.
Complete monthly supervision with direct reports.
Complete and maintain the transportation log daily.
Oversee the day-to-day activities of family support workers.
Attend and participate in weekly and monthly staff meetings and required training sessions.
Observe and submit accurate written documentation on services provided and the functioning of individuals and families, as required.
Provide approved transportation when requested in a service plan.
Serve as a liaison with collaterals such as DCF and schools.
Submit expense vouchers and provide a renewed driver’s license and automobile insurance coverage by their due dates.
Work cooperatively with agencies, caseworkers, transporters, family aid specialists, and family support services.
Coordinate with the Office Assistant, fellow Family Support Specialists, supervisor, clients, and caregivers to meet transportation needs and facilitate transportation.
Assist with changes of placement and reunifications.
Assist with supervision of parent-child visitations when needed.
Assist with training new transporters.
Transport children to appointments and other locations; for doctor appointments, ensure the Case Manager meets the transporter at the appointment.
Facilitate weekly team meetings.
Work closely with the supervisor to provide oversight of the unit.
Work with the supervisor to organize and maintain the transportation schedule.
Perform other related duties as assigned.

Benefits

Tuition assistance up to $2,500 per fiscal year.
Up to four weeks of paid vacation days, up to six paid personal days, one paid mental health day, and up to five paid sick days annually.
Medical, dental, and vision coverage.
403(b) retirement plan.
Flexible spending accounts, health savings account, dependent care benefits, and commuter and transit benefits.
Agency-paid life and accidental death and dismemberment insurance up to $50,000 based on salary, and short-term disability coverage.
Agency-paid long-term disability coverage after one year of employment.
Voluntary supplemental life and accidental death and dismemberment, critical illness, accident, and hospital coverage for employees and eligible family members.
Voluntary legal plans.
Voluntary pet insurance.
Employee Assistance Program with six free counseling sessions.
Career ladders, professional development, and promotion opportunities.
Free LCSW and LCPC supervision hours available in some locations.