Family Support Program Administrator

DePelchin Children’s Center•Houston, TX

12d•Onsite

About The Position

The Family Support Program Administrator provides executive leadership, strategic direction, and operational oversight for Texans Together’s Family Support programs, including Family Group Decision Making (FGDM), Kinship Services, Local Permanency Services (LPS), and other family-centered services. As a member of the agency’s leadership team, the administrator provides direction to senior-level staff, exercises independent judgment, and collaborates with DFPS and community partners to improve safety, stability, permanency, family well-being, and lifelong connections for children, youth, young adults, caregivers, and families through hope-centered, strengths-based practices. The position leads program performance, quality improvement, contract compliance, workforce development, and stakeholder partnerships. It is office-based, with frequent interaction with families, providers, stakeholders, and governmental agencies. Work may involve emotionally challenging, crisis-oriented, or high-stress situations. The schedule is Monday through Friday during standard business hours, with frequent travel across Harris County and the 12-county service region; reliable transportation is required. Specific work locations in Regions 6a and/or 6b will be assigned and communicated as staffing plans are finalized.

Requirements

Bachelor’s degree required; relevant experience may be considered in lieu of the education requirement.
Minimum seven years of progressively responsible experience in child welfare, family support services, youth services, permanency, foster care, Community-Based Care, or a related human services program.
Minimum five years of supervisory or management experience overseeing multiple programs, supervisors, or organizational units.
Demonstrated experience managing complex service-delivery systems, leading multidisciplinary teams, monitoring performance outcomes, and implementing continuous quality improvement initiatives.
Knowledge of Community-Based Care systems and service delivery models.
Knowledge of Family Group Decision Making, Kinship Services, Local Permanency Services, foster care, and child welfare practice.
Knowledge of organizational leadership, strategic planning, and change management.
Knowledge of quality assurance, performance management, and continuous improvement processes.
Knowledge of trauma-informed, strengths-based, and hope-centered practices.
Knowledge of budget development, resource management, and program administration.
Skill in executive leadership and organizational management.
Skill in strategic planning and implementation.
Skill in coaching, mentoring, and developing leaders.
Ability to establish a clear vision and inspire others toward shared goals.
Ability to evaluate organizational performance and implement improvement strategies.
Ability to make sound decisions in complex and high-pressure situations.
Ability to build collaborative relationships across systems and agencies.
Ability to manage competing priorities while maintaining focus on outcomes.
Ability to represent the organization effectively with executive leaders, governmental entities, courts, providers, and community stakeholders.
Ability to travel throughout the service region as needed.
Reliable transportation required.

Nice To Haves

Experience working within Texas Community-Based Care, DFPS, child welfare, foster care, kinship, permanency, or youth transition services.

Responsibilities

Provide overall leadership, direction, and administrative oversight for Family Support programs, including Family Group Decision Making, Kinship Services, Local Permanency Services, and other family-centered services.
Develop, implement, and evaluate strategic plans, operational priorities, and initiatives aligned with organizational goals, Community-Based Care requirements, and contractual expectations.
Lead program implementation, expansion, transformation, and continuous improvement efforts.
Promote a culture of hope, accountability, collaboration, innovation, and continuous improvement.
Identify emerging needs, trends, challenges, and opportunities and develop strategies to strengthen service delivery and family outcomes.
Ensure programs meaningfully engage children, youth, families, caregivers, and stakeholders in planning and decision-making.
Promote family-centered practices that strengthen family connections, caregiver supports, permanency, and child well-being.
Ensure services are timely, equitable, culturally responsive, and consistent with established standards.
Monitor family engagement, placement stability, kinship support, permanency, child well-being, and other program outcomes.
Develop strategies to increase family participation, strengthen caregiver support, and reduce barriers to services.
Supervise, coach, develop, and manage the performance of senior managers and program leadership staff.
Develop leadership capacity through mentoring, succession planning, reflective supervision, and professional development.
Establish clear performance expectations and accountability while promoting staff engagement, resilience, retention, and strengths-based practice.
Direct quality assurance, performance management, and continuous quality improvement activities across Family Support programs.
Review performance data, case outcomes, operational measures, and stakeholder feedback to identify trends, gaps, and improvement opportunities.
Ensure compliance with agency policies, Community-Based Care requirements, contractual obligations, accreditation standards, and applicable state and federal requirements.
Develop and monitor corrective action plans and ensure accurate and timely reporting of program performance and outcomes.
Represent Texans Together with DFPS, courts, attorneys, caregivers, providers, community organizations, advocacy groups, and other stakeholders.
Develop collaborative partnerships to strengthen service coordination, identify resources, remove barriers, and expand opportunities for children and families.
Participate in leadership forums, advisory committees, community meetings, and strategic planning efforts supporting family well-being and permanency.
Participate in budget development, financial planning, resource allocation, funding, and sustainability efforts; monitor expenditures, staffing, service demand, and program capacity.
Provide leadership and decision-making support during critical incidents, placement crises, service escalations, and organizational emergencies, ensuring appropriate response, communication, follow-up, and executive on-call coverage as assigned.
Travel throughout the service region as needed.