Family Support Partner - Mobile Response & Stabilization Services

Community Counseling Solutions • Pendleton, OR

3d • $21 - $31

About The Position

Community Counseling Solutions is hiring a Family Support Partner for its Mobile Response & Stabilization Services. The position is based at the Pendleton Brenne Building or Hermiston REACH facility, is 1.00 FTE, and is expected to work 40 hours per week. The role is non-exempt and pays $21.15–$30.53 per hour, depending on experience. A $5,500 hiring bonus is available until 10/31/26, with a two-year commitment and staggered, taxed payout. Bilingual proficiency is preferred; employees who pass the bilingual proficiency assessment receive a 10% increase.

The Family Support Partner supports parents and caregivers of children and youth with serious emotional disturbance. Drawing on shared peer experiences, the role provides peer counseling and support to help parents identify goals that promote recovery and resiliency, regain hope and control in their own and their children’s lives, and advocate for themselves and their children. The position promotes self-determination, empowerment, personal responsibility for recovery and wellness, and family voice in treatment and other systems.

The role works with agency clinicians, treatment teams, community partners, and other resources to develop wellness plans and support families in treatment planning and related settings. It obtains and maintains Child and Adolescent Needs and Strengths (CANS) Assessor certification and provides screening as needed. The position maintains timely clinical documentation and data, meets productivity and performance expectations, maintains professional boundaries, participates in training, and seeks clinical supervision when appropriate.

The position is supervised by the Family Support Partner Lead and does not supervise other employees. Work is 40% office-based and 60% field-based, in healthcare and community settings, including clients’ homes and other living environments. Occasional out-of-area travel and overnight stays are required for meetings and training. The job may involve unpredictable environments, uneven terrain, limited handicap access, verbal or physical threats from clients, exposure to airborne pathogens, and variable noise levels.

Requirements

• High school diploma or equivalent.
• Experience raising a child who has been involved in the mental health system.
• At least two years of related job experience, such as assisting parents in building community and natural supports.
• Working knowledge of the system of care and community resources.
• Must be at least 21 years of age.
• Oregon Peer Support Specialist (PSS) certification is required and must be obtained within six months or less of the date of employment.
• Valid driver’s license and appropriate state licensure.
• Must have personal auto insurance for privately owned vehicles used for CCS business, with at least $300,000 bodily injury liability coverage and $100,000 property damage coverage, maintained throughout employment.
• Ability to work with minimal supervision.
• Positive attitude and collaborative skills suited to teamwork.
• Knowledge and skills in intentional relationship building with children, youth, families, staff, and partner organizations.
• Strong relationships and connections with, and broad knowledge of, the community served.
• Excellent written, verbal, and language communication skills, including the ability to convey health information at an appropriate health-literacy level.
• Community-based coordination skills, including identifying and accessing resources, building networks and coalitions, and providing timely, comprehensive follow-up.
• Interpersonal skills including rapport-building, engagement, empowerment, understanding power dynamics in helping relationships, and active listening.
• Complex problem-solving and decision-making skills, including evaluating options and implementing solutions.
• Ability to engage in active learning, goal setting, time management, and prioritization.
• Ability to build capacity by empowering individuals and groups to solve problems and identify solutions and resources.
• Ability to handle highly confidential information and comply with client confidentiality laws and rules.
• Ability or willingness to learn and use Microsoft Office (including Word, Teams, Excel, and Publisher), written and digital data logs, email, and office equipment such as printers, fax machines, and multi-line phones.
• Must pass criminal history checks required by ORS 181.536–181.537 and OAR 410-007-0200 through 410-007-0380.
• Must complete a pre-employment drug screen.
• Must maintain required monthly checks against OIG, GSA, and other federal and state agency exclusion lists; exclusion or sanction results in immediate termination.

Nice To Haves

• Associate’s degree or a suitable combination of education and experience.
• Bilingual proficiency; a 10% increase is available after passing the bilingual proficiency assessment.

Responsibilities

• Partner with agency clinicians and caregivers’ or parents’ teams to create wellness plans that empower clients to reach life goals.
• Collaborate with treatment teams to ensure clients’ points of view, experiences, and preferences are recognized and respected, and that client decision-making in treatment planning is maximized and supported.
• Help parents and caregivers develop skills to make their voices heard in treatment and other system settings.
• Support parents and caregivers in meetings with community partners and other resources, Individualized Education Plan (IEP) conferences, court proceedings, and DHS as needed.
• Obtain and maintain Child and Adolescent Needs and Strengths (CANS) Assessor certification and provide screenings in person or by phone as needed.
• Maintain complete and timely clinical-file documentation and gather and maintain data in accordance with agency policies and procedures.
• Meet required productivity and performance standards and work deadlines.
• Maintain appropriate professional boundaries and seek clinical supervision when needed, particularly regarding boundary issues.
• Attend agency training as determined by the Family Support Partner Lead and participate in assigned ongoing training and meetings.
• Adhere to agency policies and procedures and protect confidential client information.
• Carry out other responsibilities appropriate to the position.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 6% initial 401(k) match
• Potential tuition reimbursement
• Paid vacation with accrual tiers from 1 to 4 days per month; annual rollover cap of 220 hours, with additional hours eligible for payout at the end of the fiscal year
• 9 paid holidays
• Community service day
• Floating holiday
• 2 mental health days after one year
• Workplace flexibility schedule options, with work-from-home hours varying by position and schedule
• Student loan forgiveness through NHSC and Public Service programs
• Paid licensure supervision
• Employee Assistance
• Wellness benefits
• Dependent care benefits
• Long-term disability insurance
• $5,500 hiring bonus available until 10/31/26, subject to a two-year commitment and staggered, taxed payout

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED