Family Services Partner

Goodstart•San Francisco, CA

23h

About The Position

As a Family Services Partner at Goodstart, you will support families throughout their early learning journey by responding to enrolment, account, childcare subsidy and centre-related enquiries. Working within the Family Services team, you will provide customer service across phone, email and digital channels, ensuring requests are handled accurately, efficiently and with care. The role involves maintaining customer records across multiple systems, building positive relationships through empathetic communication, meeting service and quality standards, and adapting to changing priorities in a fast-paced, high-volume environment. You will collaborate with colleagues and leaders to help improve the customer experience.

Requirements

Experience in a customer service, administration or contact centre environment.
Strong verbal and written communication skills and a genuine passion for helping people.
Excellent attention to detail and confidence managing data and customer information.
Ability to navigate multiple systems while maintaining accuracy and efficiency.
Strong organisational skills and ability to manage competing priorities.
A resilient and adaptable approach with a positive, team-focused mindset.
Current QLD Working with Children Check.
Willingness to obtain a Certificate of Completion for the National Child Safety Foundation Training, completed via the Geccko platform.

Responsibilities

Support families and centres with enquiries via phone, email and digital channels.
Assist with enrolment, childcare subsidy, account and centre-related enquiries.
Process customer requests accurately and maintain records across multiple systems.
Build positive relationships through empathetic, professional communication.
Meet service and quality standards and contribute to team performance goals.
Collaborate with colleagues and leaders to continuously improve the customer experience.
Adapt to changing priorities in a fast-paced, high-volume environment.

Benefits

Flexible work arrangements.
Salary packaging benefits through AccessPay, subject to eligibility.
Discounted childcare of up to 15%.
Fitness Passport access to discounted gyms and pools for employees and their families.
Discounted health care and access to a BUPA employee wellbeing program.
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Optional free annual flu shot.
Option to purchase extra leave.
First Nations Support and Cultural Leave.
Support, tools, training and experiences for growth and development.