Family Support Coordinator
About The Position
The families we serve deserve support from staff that believes in them, values their strengths and and supports them to achieve their goals. At TEAM, that’s what this role is built to do. As Family Support Coordinator at TEAM, you lead the team that connects families to the resources, relationships, and supports they need to thrive. You’ll supervise Family Support Specialists, build a strong and cohesive team, and ensure that every family in our program experiences TEAM as a place that genuinely cares. This is leadership that matters — and at TEAM, you’ll have the organizational support, the colleagues, and the culture to do it well.
Requirements
- Bachelor’s degree in Social Work, Human Services, or related field
- 3+ years of experience working with families or in community-based organizations
- supervisory exp. strongly preferred
- Strong case management background and knowledge of community resources
- A hands-on leadership style — equally comfortable coaching your team and stepping in to support families directly
- Empathy, sound judgment, high integrity, and the ability to work effectively with diverse populations
Nice To Haves
- Bilingual in Spanish and English is a plus
Responsibilities
- Lead, hire, train, and develop Family Support Specialists who are the heart of TEAM’s family engagement work
- Oversee the development of individualized family partnerships and ensure meaningful goal-setting and consistent follow-up for every family
- Provide guidance and expertise to staff on social services, case management, and family support best practices
- Collaborate with Education, Health, and Behavioral Health coordinators to ensure holistic service delivery
- Oversee child and family data, reporting, and tracking systems to ensure accuracy, timeliness, and compliance
- Champion parent involvement and plan family events that reflect community interests and build genuine connection
- Support program governance activities and ensure families have a meaningful voice in the program
- Build connections with community partners to recruit families for enrollment, represent TEAM’s programs and create a pool of resources that will be used in your team’s important work supporting vulnerable families.
Benefits
- Competitive pay
- 15 days of paid vacation and 4 days personal days
- 8 sick days and 14 paid holidays
- Comprehensive health, dental, vision, life insurance
- 403(b) with 6% company match
- Paid professional development opportunities and training
- Opportunity to gain new knowledge and skills in a comprehensive program setting
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What This Job Offers
Job Type
Full-time
Career Level
Manager
