Human Resources & Family Caregiver Support Coordinator
Freedom Home Care•Milford, OH
•Onsite
About The Position
Freedom Home Care is a veteran-focused home care agency dedicated to providing exceptional care to veterans and their families throughout Ohio. We believe that supporting our caregivers is just as important as supporting our clients. We are seeking an organized, compassionate, and driven professional to lead both our Human Resources functions and our Family Caregiver Support Program. This position plays a critical role in ensuring caregivers are successfully onboarded, compliant, supported, and retained while helping maintain a positive company culture.
Requirements
- Pass a State and Federal background check with Fingerprinting
- Pass a drug screen
- Valid driver’s license
- Active car insurance
- Reliable transportation
- Strong organizational and time-management skills
- Excellent communication and customer service abilities
- Ability to manage multiple priorities simultaneously
- Professional demeanor and positive attitude
- Strong problem-solving and conflict-resolution skills
- Proficiency with computers and office software
- Being a team player and be willing to assist others with tasks as needed.
Nice To Haves
- Human Resources experience
- Home care or healthcare experience
- Experience working with caregivers or employee support programs
- Experience with onboarding, compliance, or employee relations
Responsibilities
- Assist with recruiting efforts and applicant follow-up
- Coordinate interviews and hiring activities
- Conduct reference checks when required
- Assist with employment offers and hiring paperwork
- Maintain applicant tracking records
- Guide new hires through the onboarding process
- Ensure all required employment documents are completed
- Verify employee files are complete and compliant
- Coordinate orientation scheduling and preparation
- Maintain employee files and documentation
- Track license, certification, insurance, and document expirations
- Monitor compliance with company policies and procedures
- Ensure personnel files remain audit-ready
- Assist with state, VA, and company compliance requirements
- Serve as a resource for employee questions and concerns
- Promote positive workplace culture and employee retention
- Guide family caregivers through the complete onboarding process
- Explain employment requirements and expectations
- Assist with set-up of our apps.
- Ensure all required documentation is completed
- Serve as the primary point of contact for family caregivers
- Conduct regular check-ins with caregivers
- Assist caregivers with questions, concerns, and challenges
- Help troubleshoot issues related to scheduling, documentation, and technology
- Provide support and guidance to encourage caregiver success
- Work closely with office staff to resolve caregiver concerns promptly
- Monitor family caregiver schedules and maintain proper EVV compliance.
- Assist family caregivers in changing schedules as needed.
- Monitor family caregiver compliance requirements
- Track required paperwork, renewals, and documentation
- Follow up on missing or incomplete information
- Ensure caregivers remain eligible and in good standing
- Maintain accurate records and documentation
Benefits
- Mileage reimbursement will be provided for all work-related travel.
- Opportunities for professional growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
