Family Support Assistant

RDV Corporation•Grand Rapids, MI

5d•Onsite

About The Position

The Family Support Assistant streamlines daily operations by managing correspondence, coordinating office activities, and supporting the efficient completion of everyday tasks. The role provides administrative, scheduling, communication, financial, shopping, and household support to Family Assistants and the family. Responsibilities are conducted in the client’s home(s) as part of a collaborative household staff team committed to exemplary personal service and a peaceful household environment. The role requires sensitivity to the family’s privacy and the highest level of confidentiality in business and personal matters.

Requirements

High school diploma required.
A college degree is preferred, or 2–4 years of related work experience is required.
Excellent communication, English grammar, spelling, punctuation, and composition skills.
Ability to establish rapport and strong interpersonal relationships.
Proficiency in Microsoft Word, Outlook, internet research, and product ordering; familiarity with Excel.
Professionalism, pride, enthusiasm, graciousness in service, self-motivation, good listening skills, responsibility, respectfulness, dedication, dependability, integrity, and a neat and tidy appearance.
Attention to detail, organization, and follow-through in daily routines.
Flexibility in work hours when schedules change; evenings and weekends may be required.
Willingness to complete unusual or unexpected duties.
Commitment to exemplary personal service and contributing positively to a collaborative home environment.
Sensitivity to maintaining a peaceful household atmosphere and the highest level of confidentiality regarding family business and personal matters.
Ability to lift 30 pounds to a maximum height of six feet.
Ability to stand for lengthy periods, climb steps and stairs, and stoop, bend, and kneel.

Nice To Haves

A college degree.
Familiarity with Excel.

Responsibilities

Support Family Assistants in managing computerized calendars for family and staff events, including birthdays, weddings, and special occasions.
Maintain comprehensive name and address records for family members and friends.
Schedule business and personal appointments for principals and meetings as requested; maintain the calendar in coordination with Family Assistants and household staff; coordinate meeting arrangements; and ensure the family calendar is accurate and complete.
Maintain inventory of commonly used office supplies; order, receive, and stock supplies for household and office locations.
Communicate with service vendors, household staff, the business office team, and RDV Corporation about various issues.
Retain credit-card purchase receipts and submit receipts and documentation for reconciliation.
File documents and maintain the household invoice filing system.
Prepare and submit expense reports for Family Assistants.
Assist with household ordering by selecting and ordering products from vendor websites; inventory and record purchases and returns; maintain product order lists; unpack items and break down boxes; and assist with recycling products.
Perform shopping duties and household errands as needed.
Maintain positive and professional relationships with local vendors and personal family acquaintances.
Assist with social or family events across various properties.
Manage Christmas-season tasks, including gift shopping, selection, distribution, wrapping, and organizing holiday décor.
Organize and track gift giving, address lists, receipt of gifts, and gift acknowledgments.
Assist with coordinating household décor details for the Christmas season, including preparing, setting up, taking down, and organizing items for storage.
Assist with special projects assigned by Family Assistants.
Oversee creative design work for special projects, including invitations, thank-you notes, customized stationery, specialty logo designs, trip itineraries, and gift certificates.
Help Family Assistants prepare properties for use by placing wellness orders and acquiring child necessities.
Contribute to a collaborative household staff team, help preserve a peaceful household atmosphere, and maintain strict confidentiality.