Family Success Coach/Case Manager

Hamilton Families•San Francisco, CA

18h•$0 - $41•Onsite

About The Position

Hamilton Families is hiring a Family Success Coach/Case Manager for its Transitional Housing team. The role provides intensive, strength-based, trauma-informed services to families experiencing homelessness who are participating in a 12-month transitional housing program. Reporting to the Program Manager, the coach partners with families to address barriers contributing to housing instability and family crisis through assessment, intervention, counseling, skill-building, advocacy, and service coordination. The position supports families in strengthening family functioning, increasing self-sufficiency, and preparing for independent living and long-term housing stability after program exit. The role involves building therapeutic relationships, facilitating behavioral change, supporting family wellness, and developing individualized interventions. It includes conducting family assessments and planning; coaching families in housing stability and independent-living skills; supporting healthy relationships and child development; providing crisis intervention and advocacy; coordinating with internal and external service providers; and maintaining documentation, outcome tracking, and reporting. The position is full-time, non-exempt, and represented by a union. The schedule is 10:00 a.m.–6:30 p.m., Sunday through Thursday, with one late day per month for a community meeting. The work location is THP, 1631 Hayes St., San Francisco, CA 94117.

Requirements

Master's degree in social work (MSW), Marriage and Family Therapy (MFT), Counseling, Psychology, or a closely related behavioral-health field.
At least 2 years of experience working with vulnerable families, people experiencing homelessness, or similar populations.
Experience providing direct interventions, counseling, family support, or behavioral-health services.
Knowledge of trauma-informed care, crisis intervention, motivational interviewing, and strength-based practices.
Experience developing service plans and facilitating behavior change with participants.
Ability to build trust and engagement with families experiencing homelessness, trauma, and housing instability.
Strong clinical assessment, intervention, and crisis-management skills.
Understanding of family systems, child development, trauma, and the effects of homelessness on family functioning.
Ability to balance supportive relationships with accountability and goal achievement.
Excellent documentation, organization, and care-coordination skills.
Ability to work collaboratively with diverse populations and multidisciplinary teams.
Commitment to equity, cultural humility, and participant-centered service delivery.
Strong problem-solving and advocacy skills.

Nice To Haves

Licensed or license-eligible (ASW, AMFT, APCC, LCSW, LMFT, LPCC, or equivalent).
Experience in transitional housing, supportive housing, family homelessness, child welfare, behavioral health, or community mental-health settings.
Familiarity with Bay Area housing and social-service systems.
Bilingual abilities, especially Spanish.
Experience with Salesforce, HMIS, or other case-management databases.

Responsibilities

Conduct comprehensive biopsychosocial, housing, and family-functioning assessments when families enter the program.
Develop individualized Family Stability Plans with measurable goals related to housing, income, health, mental health, parenting, education, and self-sufficiency.
Provide ongoing therapeutic and solution-focused interventions to help families overcome barriers to permanent housing.
Use trauma-informed, strength-based, harm-reduction, motivational interviewing, and family-centered approaches.
Help families identify and address challenges involving mental health, substance use, domestic violence, parenting stress, trauma, and social isolation.
Monitor family progress and adjust intervention plans according to needs and outcomes.
Help families develop the skills and confidence to maintain permanent housing after program completion.
Provide education and coaching in budgeting, financial literacy, tenant rights and responsibilities, conflict resolution, time management, employment readiness, and household management.
Partner with families to establish sustainable income and employment plans.
Help participants build natural supports and community connections that can continue after program exit.
Create individualized transition plans for moving from transitional to permanent housing.
Support healthy family relationships and positive parenting practices.
Connect children and youth with educational, developmental, behavioral-health, and enrichment resources.
Collaborate with caregivers to strengthen family resilience and promote child wellbeing.
Identify and address factors affecting family functioning and long-term stability.
Provide crisis intervention, de-escalation, safety planning, and stabilization services as needed.
Advocate for families with landlords, schools, healthcare and behavioral-health providers, public-benefits agencies, and other community systems.
Help families navigate service systems and access critical resources.
Participate in multidisciplinary case consultations and program meetings.
Coordinate services with internal teams and external providers to support integrated care.
Maintain accurate and timely documentation in electronic databases and participant files.
Track outcomes, complete reporting requirements, and use data to inform service planning and program improvement.
Represent Hamilton Families at community meetings and partnership collaborations.