Family Stability Case Manager

Heart of West MI United Way • Grand Rapids, MI

2d • Hybrid

About The Position

Through our Family Stability program, we work alongside families experiencing housing instability, helping them access resources, overcome barriers, and build a foundation for long-term success. Our team is committed to providing compassionate, client-centered support that promotes housing stability, family well-being, and community connection. We value collaboration, innovation, diversity, and a strengths-based approach that empowers families to achieve their goals. Because we serve families throughout the Grand Rapids community, we recognize the value of team members who bring lived experiences, community knowledge, and a deep understanding of the challenges and strengths of the neighborhoods we serve.

Are you passionate about helping families navigate challenges and access the resources they need to succeed? Do you enjoy building relationships, solving problems, and connecting people to life-changing services? We are seeking a Family Stability Case Manager to provide intensive care management to families experiencing housing instability, bringing specialized knowledge of early childhood systems, services, and resources to help families build stability during a child's most critical years of development. This role combines eviction prevention, family support, and early childhood resource navigation to help families achieve both housing stability and positive outcomes for their children. This is an exciting opportunity to make a meaningful impact while working in a collaborative environment that values empathy, flexibility, community partnerships, and whole-family well-being.

Requirements

• High school diploma or equivalent required.
• One or more years of experience providing case management or direct services to families.
• Understanding of the challenges facing individuals and families experiencing poverty, housing instability, and crisis.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational, time management, and prioritization skills.
• Ability to work effectively both independently and as part of a team.
• Demonstrated ability to utilize technology and data systems effectively, including case management databases, electronic recordkeeping, virtual meeting platforms, and Microsoft 365 applications
• Reliable transportation and the ability to travel locally throughout the community.
• Ability to perform computer-based work for extended periods while documenting services, maintaining client records, and participating in virtual meetings
• Frequent use of standard office equipment, including computers, keyboards, telephones, printers, and mobile devices
• Ability to communicate effectively in person, virtually, and by telephone with clients, community partners, and team members
• Ability to move between office locations, community-based settings, and meeting sites throughout Kent County.
• Moderate local travel required; must have reliable transportation to attend client meetings, community events, partner meetings, and other work-related activities.
• Ability to occasionally transport materials, supplies, or equipment weighing up to 20 pounds.
• Ability to work in a variety of environments, including office settings, community partner locations, and client meeting locations
• Ability to maintain productivity and professionalism while managing multiple priorities and responding to families experiencing crisis or housing instability
• Ability to work a flexible schedule, including occasional evenings meetings, community events, or appointments based on client and program needs
• Ability to work remotely with reliable internet access and a private, confidential workspace when performing off-site work

Nice To Haves

• Bachelor's degree in Social Work, Human Services, or a related field preferred.
• Experience with or knowledge of early childhood systems, including childcare, early intervention, home visiting, family support programs, or related services strongly preferred.
• Knowledge of community resources available to families in Grand Rapids and Kent County preferred.
• The typical offer range for this role is from minimum to midpoint, with the midpoint representing the average pay for this in a market scope.
• The compensation offer considers a variety of factors relevant to this position, which includes knowledge, skills, and experience, as well as internal equity and alignment with market data.
• The minimum hourly rate for this role is $22.66/hr., with placement above the minimum based on qualifications and experience.
• This position is supported through grant funding. While the position is a regular, full-time employee role, continued employment is dependent upon the availability and renewals of grant funding.

Responsibilities

• Providing intensive case management services to families experiencing housing instability.
• Conducting holistic assessments focused on housing, income, family support needs, childcare access, and child development.
• Developing and implementing individualized stability plans.
• Connecting families to community resources, including housing assistance, childcare, early learning programs, developmental screenings, home visiting services, and parenting support.
• Building trusting relationships with families through ongoing engagement and follow-up.
• Collaborating with housing providers, early childhood organizations, and community partners.
• Providing warm referrals and advocating for families as they navigate systems of care.
• Maintaining accurate and timely documentation of services, referrals, and client progress.
• Participating in case conferencing, team meetings, and community collaborations.
• Staying current on housing resources, early childhood services, and community support programs.

Benefits

• Medical, Dental and Vision Insurance
• 401(k) plan with employer match
• Employer paid group Life/AD&D and Long-term Disability
• Flexible Spending Account
• A generous PTO plan that includes Personal/Sick time, Vacation time, Paid Holidays and Floating Holidays
• Summer Fridays
• Pine Rest Employer Assistance Program for ALL household members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED