Family Stability Case Manager

Heart of West MI United Way • Grand Rapids, MI

5d • Hybrid

About The Position

Heart of West Michigan United Way is seeking a Family Stability Case Manager to provide intensive care management to families experiencing housing instability. This role combines eviction prevention, family support, and early childhood resource navigation to help families achieve both housing stability and positive outcomes for their children. The position offers an opportunity to make a meaningful impact in a collaborative environment that values empathy, flexibility, community partnerships, and whole-family well-being. The organization serves families throughout the Grand Rapids community and values team members with lived experiences, community knowledge, and a deep understanding of the challenges and strengths of the neighborhoods served.

Requirements

• High school diploma or equivalent required.
• One or more years of experience providing case management or direct services to families.
• Understanding of the challenges facing individuals and families experiencing poverty, housing instability, and crisis.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational, time management, and prioritization skills.
• Ability to work effectively both independently and as part of a team.
• Demonstrated ability to utilize technology and data systems effectively, including case management databases, electronic recordkeeping, virtual meeting platforms, and Microsoft 365 applications.
• Reliable transportation and the ability to travel locally throughout the community.
• Ability to perform computer-based work for extended periods while documenting services, maintaining client records, and participating in virtual meetings.
• Frequent use of standard office equipment, including computers, keyboards, telephones, printers, and mobile devices.
• Ability to communicate effectively in person, virtually, and by telephone with clients, community partners, and team members.
• Ability to move between office locations, community-based settings, and meeting sites throughout Kent County.
• Moderate local travel required; must have reliable transportation to attend client meetings, community events, partner meetings, and other work-related activities.
• Ability to occasionally transport materials, supplies, or equipment weighing up to 20 pounds.
• Ability to work in a variety of environments, including office settings, community partner locations, and client meeting locations.
• Ability to maintain productivity and professionalism while managing multiple priorities and responding to families experiencing crisis or housing instability.
• Ability to work a flexible schedule, including occasional evenings meetings, community events, or appointments based on client and program needs.
• Ability to work remotely with reliable internet access and a private, confidential workspace when performing off-site work.

Nice To Haves

• Bachelor's degree in Social Work, Human Services, or a related field preferred.
• Experience with or knowledge of early childhood systems, including childcare, early intervention, home visiting, family support programs, or related services strongly preferred.
• Knowledge of community resources available to families in Grand Rapids and Kent County preferred.
• Believes in a strengths-based approach and enjoys walking alongside families as they work toward their goals.
• Has strong connections to the Grand Rapids community and understands the challenges and opportunities local families may experience.
• Brings lived experience that provides meaningful insight, empathy, and understanding when supporting families facing barriers and instability.
• Enjoys building meaningful relationships and earning the trust of diverse individuals and families.
• Understands that supporting families sometimes means adjusting schedules to meet them where they are and when they are available.
• Appreciates a role that combines office work, community engagement, and direct client support.

Responsibilities

• Providing intensive case management services to families experiencing housing instability.
• Conducting holistic assessments focused on housing, income, family support needs, childcare access, and child development.
• Developing and implementing individualized stability plans.
• Connecting families to community resources, including housing assistance, childcare, early learning programs, developmental screenings, home visiting services, and parenting support.
• Building trusting relationships with families through ongoing engagement and follow-up.
• Collaborating with housing providers, early childhood organizations, and community partners.
• Providing warm referrals and advocating for families as they navigate systems of care.
• Maintaining accurate and timely documentation of services, referrals, and client progress.
• Participating in case conferencing, team meetings, and community collaborations.
• Staying current on housing resources, early childhood services, and community support programs.

Benefits

• Medical, Dental and Vision Insurance
• 401(k) plan with employer match
• Employer paid group Life/AD&D and Long-term Disability
• Flexible Spending Account
• A generous PTO plan that includes Personal/Sick time, Vacation time, Paid Holidays and Floating Holidays
• Summer Fridays
• Pine Rest Employer Assistance Program for ALL household members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED