Family Shelter Case Manager

Yakima Union Gospel Mission•Yakima, WA

18h•Onsite

About The Position

This position plays a vital role in promoting and embodying the mission, vision, and values of YUGM. This role is responsible for providing oversight and case management to families staying in Family Shelter. Maintain current level of programming for children staying in Family Shelter as well as develop more programs and coordinate needed services for children.

Requirements

Prior experience working with persons in crisis, demonstrating effective de-escalation, dispute resolution, and problem-solving skills.
Education and/or experience developing children’s/youth programs.
Must have a servant’s heart and willing to work as part of the team
Must also be able to perform janitorial/housekeeping tasks as needed.
Education—two or four-year degree or equivalent work-related experience.
Valid WDL, good driving record, proof of insurance.
Proficiency with Microsoft Word, Excel and PowerPoint required.
Excellent organizational, written, and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to handle sensitive and confidential issues professionally and maintain confidentiality.
Must also be able to perform janitorial/housekeeping tasks as needed.
Strong interpersonal and communication skills.
Excellent organizational and time management skills.
Ability to empathize, love and show compassion for people in homelessness and addiction.
Demonstrate personal and work ethic reflecting YUGM’s Core Values of Love, Professionalism, and Outcomes.

Nice To Haves

Specific training and experience in the fields of homelessness, addiction, childhood trauma and poverty preferred.
Experience working with those experiencing homelessness preferred, but not required.
General Knowledge of Community Social Services Agencies preferred.
Bilingual in Spanish and English preferable

Responsibilities

Uphold and promote YUGM’s Christian beliefs and behaviors, core values, policies, and procedures with a high-level of integrity.
Develop professional, caring, strengths-based relationships built on truth, respect, encouragement, and trust.
Provide ministry and show kindness and grace to staff, volunteers, clients, donors, and the community.
Support initiatives that foster a culture of services, compassion, and faith within the workplace.
Engage in opportunities to pray for individuals, departments, strategic plans and other YUGM needs.
Model the three virtues of an ideal team player: humble (motivation), hungry (passion), smart (emotional intelligence).
Collaborate with Family Shelter staff, all Client Services staff, and volunteers as fellow team members regarding client needs, logistics, progress towards goals, and healthy behaviors by attending and participating in related meetings as scheduled.
Receive and share program information with other members of the Client Services team to support mission accomplishment.
Work alongside and mentor those in other Client Services programs fulfilling their work therapy assignment in Family Shelter.
Help cover for department needs within Family Shelter and other Client Services departments, in the absence or shortage of staff, or other times of need.
Serve in this role as a minister of Christ, demonstrating the calling, character and competencies of a person who seeks to faithfully follow Jesus, stay in step with the Holy Spirit, and honor the Father. Carry out these responsibilities with the heart of a chaplain, spiritually caring for all those in your sphere of influence, including staff, clients, volunteers, and community partners.
Look for opportunities to lead others in prayer, counsel from God’s Word, and model what it looks like to know God and experience His love and leadership.
Welcome families to the UGM shelter. Fill out needed registration information using both paper forms and computer registration software. Review policies and guidelines with each family. Give each family a tour of the Family Shelter area, including the dining room. Provide basic hygiene items upon checking in of each family.
Endeavor to find out where each guest is spiritually. Pray with each family and present the plan of salvation using scriptures when appropriate.
Host meals where we have families in attendance. Monitor the activity in the dining room, making sure meals are finished in a timely manner, guests maintain appropriate behavior, and guests clean up their area after use.
Maintain accurate records of all Family Shelter Guests as directed.
Monitor and meet with guests as needed to hold them accountable to the tasks they are to be accomplishing.
Assist Family Shelter Director in assessing each guest family to determine their needs and develop measurable steps for them to take to exit the Family Shelter in a positive manner.
Oversee and organize the Kids Klub Program for 3 – 8-year-olds and the Mid Kids Program for ages 9 and up. Screen and train volunteers to participate in programs for our children and families. Maintain curriculum and supplies for children’s programs. Be aware of ACE’s and train volunteers on the impact of ACEs on those staying in Family Shelter.
Develop programs that will enhance the stay of children in Family Shelter and introduce them to relationship with Jesus.
Plan and execute healthy and fun family activities weekly and around holidays and other special events. Create a calendar of all events to provide to families each month.
Monitor client rooms and other living spaces for cleanliness, safety, and necessary supplies and furnishings. Provide guests with appropriate cleaning supplies so that they can keep their room clean during their stay.
Coordinate room inspections, looking for cleanliness, drugs, alcohol, smoke smell, pornographic material, and weapons.
Assist in administering urinalysis and other drug testing and safety protocols.
Work with the Family Shelter Director to implement disciplinary or dismissal actions with clients when necessary.
Be available to assist in cleaning Family Shelter rooms as guests check out, as needed.
Maintain cleanliness of the Family Shelter playground area. Making sure the toys are maintained and properly stored.
Assist in maintaining the kids clothing room. Keep current inventories of Family Shelter supplies and restock as needed.
Attend, as requested or required, all YUGM trainings and meetings scheduled by the management team to keep current on any policy changes, new procedures, and other information essential to performing the job.
Other duties as assigned in support of YUGM’s mission and values.