Family Services Specialist I/II
About The Position
The Family Services Specialist I/II is a full-time position in an office setting located in Chandler, Oklahoma. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. Travel is occasional, and the employee must have a valid driver's license and maintain required car insurance. The employee must attend mandatory in-office training, including JumpSTARt Training at a regional training facility; travel and lodging for that training are paid. The role serves clients in an OKDHS retail space and by phone, assesses their needs, determines eligibility for Adult and Family Services programs, manages a caseload, documents eligibility determinations, and refers clients to community resources. Employees participate in individual and staff conferences and attend all mandatory training associated with the position. Annual salary is $37,440 for Level I (H14A) or $40,248 for Level II (H14B), plus full State Employee Benefits. This is a position in the Oklahoma Civil Service. OKDHS is a Fair Chance Employer.
Requirements
- Level I: Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; alternatively, an equivalent combination of education and experience, substituting 30 semester hours of college for each year of required experience.
- Level II: A bachelor's degree; or an associate's degree plus two years of qualifying administrative support, recordkeeping, customer service, or client service experience in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting one year of professional business, public sector, or social work experience for each year of the bachelor's degree; or two years of experience as a Family Services Specialist.
- Possess a valid driver's license and maintain required car insurance.
Responsibilities
- Greet clients professionally and kindly in an OKDHS retail space.
- Assess individuals' needs and determine eligibility for specific Adult and Family Services programs.
- Interview clients in an office setting or by phone.
- Manage a caseload.
- Compile data and complete documentation to determine eligibility.
- Make appropriate referrals to community resources.
- Participate in individual and staff conferences.
- Attend all mandatory training associated with the position.
Benefits
- Full State Employee Benefits
- Travel and lodging paid for JumpSTARt Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
