Family Services Specialist I/II

Oklahoma Human Services•Pauls Valley, OK

7d•$37,440 - $40,248

About The Position

The Family Services Specialist I/II position is located in Pauls Valley, Oklahoma. The role manages a caseload and provides services to individuals and families, including evaluating needs, making community-resource referrals, and determining eligibility for specific programs. Client interviews take place by phone or in an office setting. The position also involves compiling information, completing documentation, entering data electronically, and participating in conferences and committee work as assigned. The role requires attendance at all mandatory training, including in-office JumpSTARt Training at a regional training facility. Travel and lodging for this training are paid. Occasional travel is required. A valid driver's license and required car insurance must be maintained.

Requirements

Level I: Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting 30 semester hours of college for each year of required experience.
Level II: A bachelor's degree; or an associate's degree plus two years of qualifying administrative support, recordkeeping, customer service, or client service experience; or an equivalent combination substituting one year of professional business, public sector, or social work experience for each year of the bachelor's degree; or two years of experience as a Family Services Specialist.
Possess a valid driver's license and maintain required car insurance.
Attend mandatory in-office training, including JumpSTARt Training at a regional training facility.

Responsibilities

Manage a caseload and provide services for individuals and their families.
Evaluate the needs of individuals and families and make referrals to community resources.
Assess individuals' needs and determine eligibility for specific programs.
Interview clients by phone or in an office setting.
Compile data, complete documentation, and enter data electronically to determine eligibility.
Participate in individual and staff conferences and committee work as assigned.
Attend all mandatory training associated with the position.
Establish, engage, and grow positive and effective community partnerships with members of the public, service providers, and vendors.
Work effectively with partners to serve shared customers while maintaining confidentiality.