Family Services Specialist I/II
About The Position
The Family Services Specialist I/II is a customer service eligibility specialist serving clients of Adult and Family Services. The role is designed for telework/work from home, subject to Agency Director approval and satisfactory performance evaluation. The employee will train in an office setting in person for the first 120 days before potentially working from home full-time. Mandatory in-office training includes JumpSTARt Training at a regional training facility; travel and lodging for this training are paid. In-person training is provided. Occasional travel is required, and the employee must possess a valid driver's license and maintain required car insurance. The position handles client business primarily by phone, through incoming and outgoing calls, and through online platforms. It provides first-contact resolution for clients using the virtual eligibility center or online services. The annual salary is $37,440 for Level I (H14A) or $40,248 for Level II (H14B), plus full state employee benefits.
Requirements
- Level I: Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting 30 semester hours of college for each year of required experience.
- Level II: A bachelor's degree; or an associate's degree plus two years of qualifying administrative support, recordkeeping, customer service, or client service experience; or an equivalent combination substituting one year of professional business, public sector, or social work experience for each year of the bachelor's degree; or two years of experience as a Family Services Specialist.
- Must possess a valid driver's license and maintain required car insurance.
- Must attend mandatory in-office training, including JumpSTARt Training at a regional training facility.
- Customer service, flexibility, and organizational skills are sought for work in a fast-paced environment.
Nice To Haves
- Previous call center experience may be preferred.
Responsibilities
- Interview clients.
- Process electronic applications and renewals for SNAP, Child Care, and Medical programs.
- Interpret and apply policies and procedures.
- Provide clear documentation of casework.
- Independently perform complex tasks.
- Provide first-contact resolution for clients using the virtual eligibility center or online platforms.
- Handle customer contact primarily through incoming and outgoing phone calls.
Benefits
- Full State Employee Benefits
- Travel and lodging paid for mandatory JumpSTARt Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
