Family Services Specialist I/II

Oklahoma Human Services•City or Town, OK

5d•$37,440 - $40,248•Onsite

About The Position

The Family Services Specialist I/II position is located in Tulsa, Oklahoma. The role manages a caseload and provides services to individuals and their families. It evaluates needs, makes community-resource referrals, assesses program eligibility, and interviews clients by phone or in an office. The position also compiles data, completes documentation, and enters data electronically to determine eligibility. It includes participation in individual and staff conferences and committee work as assigned, attendance at all mandatory position-related training, and building effective community partnerships while maintaining confidentiality. Travel is occasional. The employee must have a valid driver’s license and maintain required car insurance. Mandatory in-office training is required, including JumpSTARt Training at a regional training facility; travel and lodging for this training are paid. The position has two levels: Level I (H14A), with an annual salary of $37,440, and Level II (H14B), with an annual salary of $40,248. Both include full state employee benefits.

Requirements

Level I: Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting 30 semester hours of college for each year of required experience.
Level II: A bachelor’s degree; or an associate’s degree plus two years of qualifying administrative support, recordkeeping, customer service, or client service experience; or an equivalent combination substituting one year of professional business, public sector, or social work experience for each year of the bachelor’s degree; or two years of experience as a Family Services Specialist.
Possess a valid driver’s license and maintain required car insurance.
Attend mandatory in-office training, including JumpSTARt Training at a regional training facility.
Maintain confidentiality when working with community partners and shared customers.

Responsibilities

Manage a caseload and provide services for individuals and their families.
Evaluate the needs of individuals and families and make referrals to community resources.
Assess individuals’ needs and determine eligibility for specific programs.
Interview clients by phone or in an office setting.
Compile data, complete documentation, and enter data electronically to determine eligibility.
Participate in individual and staff conferences and committee work as assigned.
Attend all mandatory training associated with the position.
Establish, engage, and grow positive and effective community partnerships with members of the public, service providers, and vendors.
Work effectively with partners to serve shared customers while maintaining confidentiality.