Family Services Specialist - Child Protective Services (CPS)
About The Position
Under general supervision, facilitates, coordinates, and provides leadership in the counseling and case management aspect in multiple social work service programs administered by the City Social Services Department, including protective services for adults and children with primary designation in the Ongoing Child Protective Services and Foster Care Prevention Unit. Responsible for developing and implementing individualized service plans involving the application of casework methods and basic service level caseloads of Ongoing Child Protective Services and Foster Care Prevention Services. Employees perform all tasks independently and seek supervisory advice on unusual situations or when policies and procedures require supervisory reviewer involvement. General work tasks include, but not limited to: Interprets laws, policies and regulations; Monitors, coordinates and administers specific programs as assigned; Coordinates services within specific area of responsibility; Interviews and assesses customer needs and other relevant factors such as education/skill levels, abilities, interests and support systems; Informs clients of related service programs rules/regulations and right to participate; Presents cases to determine appropriate services and writes/implements service plans; Provides case management services to monitor compliance; Tracks expenditures, prepares/submits budget estimates and ensures payment for services; Completes necessary federal, state and local planning and reporting requirements; Conducts overall monitoring of programs in specific area of responsibility; Serves as resource to clients and the community in area of expertise; Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care; testify in court settings, and file court reports and protective orders. Additional responsibilities include ICPC approval and monitoring, court liaison, completing court ordered home studies, family assessments, and post-adoption services. May coordinate specific services provided by the department with overall responsibility for the daily activities and outcomes. Tasks include screening clients and explaining multiple social work service programs, determining and pursuing necessary action to meet client needs, counseling clients, and providing or assisting in obtaining access to necessary human services assistance. Provides linkage to community resources and collaborates with community partners to meet customer needs in addition to other community outreach assignments. Investigates allegations of abuse and neglect. Maintains various records and case files. Prepares required reports.
Requirements
- Minimum of a Bachelor’s degree in a Human Services field OR a minimum of a bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a Human Services area as mandated in Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services.
- Requires a valid driver’s license.
- Ability to screen clients, explain multiple social work service programs, determine and pursue necessary action to meet client needs, counsel clients, and provide or assist in obtaining access to necessary human services assistance.
- Ability to assess and make recommendations for improved work quality.
Nice To Haves
- Working knowledge of case management and crisis intervention practices.
- Experience managing caseloads involving vulnerable populations.
- Working knowledge of Social Services Child Protective Services, Ongoing Child Protective Services, Foster Care Prevention, and Family Stabilization policies and procedures.
- Experience with presenting cases to the court or multidisciplinary teams.
- Ability to communicate effectively verbally and in writing.
- Ability to complete home studies.
- Experience performing on-call duties.
Responsibilities
- Facilitates, coordinates, and provides leadership in counseling and case management for social work service programs, with a primary focus on Ongoing Child Protective Services and Foster Care Prevention.
- Develops and implements individualized service plans using casework methods for clients in Ongoing Child Protective Services and Foster Care Prevention Services.
- Interprets laws, policies, and regulations relevant to social services programs.
- Monitors, coordinates, and administers specific assigned programs.
- Interviews and assesses client needs, including education, skills, abilities, interests, and support systems.
- Informs clients about program rules, regulations, and their rights.
- Presents cases to determine appropriate services and implements service plans.
- Provides case management services to monitor client compliance.
- Tracks expenditures, prepares budget estimates, and ensures payment for services.
- Completes federal, state, and local planning and reporting requirements.
- Conducts overall monitoring of programs within the area of responsibility.
- Serves as a resource to clients and the community.
- Provides after-hours on-call coverage and responds to emergencies in child/adult protective services and foster care.
- Testifies in court, files court reports, and obtains protective orders.
- Handles ICPC approval and monitoring.
- Acts as a court liaison.
- Completes court-ordered home studies, family assessments, and post-adoption services.
- Screens clients and explains social work service programs.
- Determines and pursues necessary actions to meet client needs.
- Counsels clients and assists in obtaining human services assistance.
- Provides linkage to community resources and collaborates with community partners.
- Conducts community outreach assignments.
- Investigates allegations of abuse and neglect.
- Maintains records and case files.
- Prepares required reports.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
