Family Services Coordinator

National Youth Advocate Program•Merrillville, IN

About The Position

Under the general supervision of the Clinical Supervisor or designee, the Family Services Coordinator supports children and families in working toward safe and successful community living. The role works closely with youth, families, foster parents, and community partners to provide advocacy and support. Services include in-home support, transportation, parenting education, counseling, community-resource referrals, and other social-service interventions. The position also coordinates and monitors community services, supports family reunification or stabilization, and provides safety assessment, crisis response, and behavioral stabilization as needed. The position requires daily travel to provide community-based services, timely completion of documentation and trainings, regular review and modification of youth plans, participation in supervision and quality-improvement activities, and achievement of established service and productivity outcomes. Work is generally Monday through Friday, 9 a.m. to 5 p.m., with non-traditional evening and weekend hours required at times.

Requirements

Bachelor’s degree in Social Work or a comparable Human Services field from an accredited institution.
Availability to work nights and weekends as needed and willingness to work flexible, non-traditional hours in support of families and persons served.
Valid driver’s license, reliable transportation, automotive insurance, and a good driving record.
Must obtain required automobile bodily injury insurance coverage of $100,000/$300,000.
Ability to be flexible and responsive to youth, foster caregivers, system partners, and internal customers.
Ability to remain objective and professional and to demonstrate tolerance and respect for others’ ideas and actions.
Ability to work respectfully and sensitively with people from varied cultural, socioeconomic, ethnic, religious, and racial backgrounds.
Proficiency using desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word-processing, spreadsheet, and database software.

Responsibilities

Provide in-home supportive services, transportation, parenting education, counseling, community-resource referrals, advocacy, and other social-service interventions to youth and families.
Travel daily to provide community-based services to and on behalf of youth and families, in compliance with organizational, contractual, and regulatory requirements.
Complete required documentation and trainings in a timely manner.
Coordinate and monitor community services for youth and families, including mental health, medical, educational, psychological, vocational, and social services.
Regularly review and modify youth-based plans to support progress toward written goals.
Establish and maintain relationships with assigned foster parents and families of origin.
Assist with family reunification and stabilization, or other permanent living arrangements consistent with the youth’s case plan.
Provide safety assessments, crisis response, and behavioral stabilization services as needed to support youth safety and stability.
Meet established outcomes and productivity thresholds.
Participate in Continuous Quality Improvement activities on a monthly or quarterly basis and in weekly supervision.
Support the organization’s mission, vision, and values, and contribute to team and agency goals.