Family Services Coordinator - Atrium Health LifeShare Carolinas - FT
About The Position
The Family Services Coordinator supports potential donor families as they make informed decisions about organ, eye, and tissue donation. The role obtains authorization for donation, completes required paperwork, and documents care in patients’ electronic medical records according to LifeShare policies and procedures. It provides grief support and appropriate follow-up to donor families, with an understanding of the grieving process and comfort working with death and dying. The coordinator is an integral member of the LifeShare team and participates in quality assurance and performance improvement projects within the Family Support department and LifeShare. This position has a rotating, 24-hour on-call schedule that includes nights, weekends, and holidays. Work may involve extended hours, consecutive 24-hour call periods, irregular sleep patterns, travel more than 100 miles, and work in offices, patient care areas, and operating rooms. Use of a personal car for business is required.
Requirements
- Bachelor’s degree or three years of experience in organ procurement.
- Valid driver’s license.
- Ability to travel distances greater than 100 miles and function effectively in unfamiliar hospital environments.
- Ability to endure irregular sleep patterns, work extended hours (25+), and take 24-hour call for consecutive days.
- Ability to lift up to 50 pounds; the duties also specify lifting 30 pounds.
- Good visual acuity and accurate manual dexterity.
- Ability to sit, stand, bend, and walk, and to work outside normal business hours.
- Use of a personal car for business is required.
- Comfort working with death and understanding the grief process.
Nice To Haves
- Experience in social work, grief support, chaplaincy, or hospice care.
- Experience providing services to the public in situations involving trauma, death, or dying.
Responsibilities
- Support potential donor families in making informed decisions about organ, eye, and tissue donation.
- Obtain donation authorization and complete all required paperwork.
- Complete patient EMR charting according to LifeShare policies and procedures.
- Provide active-reflective listening, grief support, and appropriate follow-up for donor families.
- Work as an integral part of the LifeShare team.
- Participate in quality assurance and performance improvement projects in the Family Support department and LifeShare.
- Assume 24-hour on-call responsibility, including weekends and holidays, as determined by the department.
Benefits
- Paid time off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance
- Paid parental leave
- Defined contribution retirement plans with employer match
- Financial wellness programs
- Educational Assistance Program
- Premium pay, including shift and on-call pay, based on the teammate’s job
- Incentive pay for select positions
- Opportunity for annual performance-based increases
- Career development programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
