Family Services Coordinator

Ronald McDonald House Chicagoland & Northwest Indiana•Winfield, IL

1d•$21 - $21•Onsite

About The Position

The Family Services Coordinator is responsible for the day-to-day operations of a Ronald McDonald House. The role supports guest families, volunteers, and visitors by welcoming and orienting families, managing registrations and room assignments, coordinating volunteers, and maintaining the facility. The position also supports program records, safety, and the delivery of services to families whose children are hospitalized. The schedule is Monday through Thursday, 1:30 p.m. to 10 p.m. The rate of pay is $21.35 per hour.

Requirements

Two years of related work experience preferred; an equivalent combination of education, training, and experience will be considered.
Ability to work independently, multitask, and function effectively under pressure.
Compassionate and caring approach aligned with the organization's mission and standard of care.
Empathy and ability to relate to families in crisis.
Regular and predictable attendance.
Availability to work irregular hours, shifts, weekends, and holidays as needed and with proper notice.
Ability to move between program locations when necessary.
Ability to stand, walk, use hands to handle or feel, reach, climb or balance, stoop, kneel, talk, and hear.
Ability to carry 35 pounds.

Nice To Haves

Two years of related work experience.

Responsibilities

Execute defined policies and procedures for the program.
Welcome and orient guests, completing check-in and check-out procedures and paperwork.
Demonstrate a caring attitude toward families, volunteers, and donors.
Liaise with hospitals to process referrals and reservations.
Explain program policies and procedures to guests and referring partners.
Provide families with information and direct them to relevant resources, activities, and services.
Make regular rounds to build relationships with families and identify support or maintenance needs.
Coordinate daily use of available rooms to serve as many families as possible.
Enter daily occupancy records and support program statistics.
Keep common areas clean and supplies stocked.
Track guest donations and occupancy rates for monthly reporting.
Respond to emergency situations and after-hours pages, including unplanned family arrivals, guest medical emergencies, or conflicts requiring law enforcement involvement, if the position includes overnight responsibilities.
Encourage adherence to program guidelines and coordinate solutions when violations occur.
Use the digital guest registry system to create reservations and record appropriate guest information.
Assess bedroom availability and assign rooms based on party size, anticipated length of stay, and family needs.
Complete incident reports within 24 hours and inform the supervisor and other staff of unusual incidents.
Serve as a lead or co-lead for volunteer meal, baking, and activity groups as an extension of the Community Engagement team.
Provide Welcome Desk coverage and perform other duties when volunteer support is unavailable.
Direct, train, and oversee volunteers supporting meals, guest welcome, housekeeping, and special projects.
Welcome family guests and visitors and provide tours and information.
Learn and use the program location's security system and features, including key activation and camera operation.
Participate in meetings and trainings as requested by program leadership.
Complete shift data entry, record keeping, and documentation.
Perform household tasks as needed, such as cleaning, making beds, and laundry.
Work across program locations when necessary, with advance notice.

Benefits

Employee Assistance Program
401(k)
PTO
Medical insurance for positions scheduled to work 30 or more hours per week
Dental insurance for positions scheduled to work 30 or more hours per week
Vision insurance for positions scheduled to work 30 or more hours per week
Basic life insurance for positions scheduled to work 30 or more hours per week
Short-term disability insurance for positions scheduled to work 30 or more hours per week
Long-term disability insurance for positions scheduled to work 30 or more hours per week
Voluntary employee, spouse, and child life insurance for positions scheduled to work 30 or more hours per week
Flexible spending, dependent care, and commuter benefit accounts for positions scheduled to work 30 or more hours per week