Early/Head Start Corona Center Based- Family Service Manager

Child Center Residential Treatment Facility•Queens, NY

About The Position

The Family Service Manager monitors ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance) and health practices and coordinates family services. The role promotes family wellness, builds community partnerships, and serves as a liaison among programs, classrooms, and home settings in matters involving family engagement, child development, and mental health services. The manager works in accordance with Head Start Program Performance Standards, applicable local, state, and federal guidelines, agency policies, and applicable laws. The position supervises and supports family service staff, oversees the coordination and delivery of family services, and develops reporting systems that provide management with information about ERSEA, family goal setting, services provided, and other requested matters. The manager monitors compliance through electronic data management systems, communicates with parents to encourage active participation and provide crisis intervention, participates in program planning and evaluation, and assists with the election process for the program’s Governing body. Other duties may be required.

Requirements

  • Bachelor’s degree in Human Services or a related field.
  • Five years of experience working in Human Services, Psychology, or a related field.
  • Coursework in principles of social work, child development, counseling, and/or psychology.
  • Proficiency with Microsoft Office products.
  • Ability to plan and carry out assignments independently.
  • Ability to prioritize, adhere to timelines, and multitask.
  • Willingness and ability to handle sensitive family situations in a non-threatening and professional manner.

Responsibilities

  • Monitor ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance) and health practices.
  • Coordinate family services, including promoting family wellness and building community partnerships.
  • Serve as a liaison among programs, classrooms, and home settings regarding family engagement, child development, and mental health services.
  • Perform the role in accordance with Head Start Program Performance Standards and applicable local, state, and federal guidelines.
  • Supervise and support family service staff, and manage the direction and coordination of family services.
  • Develop systems for creating and submitting reports to management regarding ERSEA, family goal setting, services provided, and other requested information.
  • Monitor compliance using electronic data management systems.
  • Maintain communication with parents to support active program involvement and participation and provide crisis intervention.
  • Participate in team management, including program planning, implementation, and evaluation.
  • Assist in facilitating the election process of the program’s Governing body.
  • Perform other duties as required.
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