Family Service Counselor (Sales)

Cole Garrett Goodlettsville • Goodlettsville, TN

3d

About The Position

The Family Service Counselor (Sales) establishes professional relationships with client families and ensures their needs are met at the time of need or on a pre-need basis. The role presents interment options, cemetery property, merchandise, and related services to meet or exceed family expectations. The work is generally performed in an indoor office setting, with outdoor duties and local travel as needed. The position has no direct supervisory responsibilities.

Requirements

• A college degree or some college is required; a four-year degree or equivalent combination of education, training, and experience is preferred.
• A proven record of success in outside sales production is strongly preferred.
• May need to hold or be able to obtain an insurance license as required by applicable state law.
• Valid state-issued driver's license in good standing and an acceptable driving record.
• Ability to read, write, and speak English fluently.
• Attend and perform work professionally and courteously in accordance with employer requirements.
• Demonstrated willingness to help grow market share through community involvement.
• Tactful and professional handling of complaints or dissatisfaction with services or merchandise.
• Ability to manage multiple projects, prioritize tasks, and exercise good judgment.
• Ability to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds; may also need to reach, push, and pull.
• May be exposed to chemicals or bloodborne pathogens; exposure risk is considered low.
• May require up to 10% out-of-area and overnight travel; travel is primarily local during the business day.

Nice To Haves

• Bilingual ability is a plus.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint, is preferred.
• A four-year degree or equivalent combination of education, training, and experience is preferred.
• A proven record of success in outside sales production is strongly preferred.

Responsibilities

• Perform duties in a professional and caring manner, demonstrating appropriate personal appearance, honesty, integrity, and ethical business conduct.
• Provide tours and guide families to cemetery lot locations.
• Build relationships, provide service, and develop potential referrals by attending services and visitations; schedule and conduct aftercare appointments to assess family satisfaction and obtain referrals.
• Comply with state and industry regulations and company policies; complete required documents accurately, follow the interment verification process, and conduct random audits.
• Follow pricing structures and required timelines, submitting contracts, documents, and payments to the Business Office.
• Report progress to the Sales Manager and submit required reports on time.
• Develop prospects and community contacts through presentations about merchandise, services, and the benefits of pre-need arranging at businesses, family homes, and community events.
• Maintain positive communication and cooperation with funeral homes, departments, and team members.
• Meet or exceed company revenue-generation standards to maintain employment and benefits eligibility.
• Protect confidential company and client family information.
• Participate in required location and company training.
• Identify and respond to hazards at the location and on the grounds.
• Perform other duties as assigned.

Benefits

• Financial assistance programs supporting education and development in industry-related subjects.
• Health and welfare plans and savings account options.
• 401(k) and Roth retirement plan options, with a company match, for full-time and part-time employees.
• Vacation, personal days, and sick days based on role.
• Employee discounts on services, merchandise, and property.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree