Case Manager/Family Service Counselor

National Youth Advocate Program•Jacksonville, FL

About The Position

The Case Manager/Family Service Counselor works under the general supervision of the Director of Case Management or designee to support children and families in living safely and successfully in the community. The role works closely with youth, families of origin, foster parents, and community partners, providing advocacy, case management, and other professional services. The position requires flexible, non-traditional hours, daily travel to provide community-based services, and on-call response to after-hours emergencies when required. The position supports NYAP’s mission, vision, and values and follows child welfare best-practice principles. The employee works collaboratively with colleagues and partners, remains objective and professional, and treats people from varied backgrounds with respect and sensitivity.

Requirements

Bachelor’s degree in Social Work or a comparable Human Services field from an accredited institution.
Valid driver’s license, reliable transportation, automotive insurance with $100,000/$300,000 bodily injury coverage, and a good driving record.
Willingness to work flexible and non-traditional hours in service of foster caregivers, families of origin, and people served.
Ability to be flexible and responsive to youth, foster caregivers, system partners, and internal customers.
Ability to remain objective and professional in all areas of the job.
Demonstrated tolerance and respect for the ideas and actions of others.
Ability to work effectively with, and be respectful and sensitive toward, people from varied cultural, socioeconomic, ethnic, religious, and racial backgrounds.
Proficiency using desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word-processing, spreadsheet, and database software.

Nice To Haves

Two years of direct-service work experience with youth and families is strongly preferred.

Responsibilities

Support and represent the organization’s mission, vision, and values.
Complete or revise Family Risk Assessments with household family members, assess strengths, needs, and risks to children, monitor safety, and promptly report incidents involving harm or risk of harm.
Maintain regular and planned contact with families, including announced and unannounced visits with parents and children.
Provide case management, transportation, parent education, counseling, community resource linkage, advocacy, and other professional services, meeting or exceeding established outcome thresholds.
Prepare for and participate in administrative and court reviews of case plans and other court proceedings.
Coordinate with Foster Care Programs and the Treatment Coordinator on visits in foster family homes to improve communication.
Pursue permanent custody and plan for adoption or other permanent substitute care when children cannot return to their birth families.
Perform on-call duties and respond to after-hours emergencies when called upon.
Travel daily to provide community-based services to and on behalf of youth and families in accordance with organizational, contract, and regulatory requirements.
Complete required documentation and training in a timely manner.
Regularly review and modify youth-based plans to support progress toward written goals.
Use Children Welfare Best Practice Principles in decision-making.
Participate in Continuous Quality Improvement activities monthly or quarterly.
Follow a team concept and support agency goals and co-workers.