Family Resource Worker, Neurodevelopmental Health - Temporary Full-Time (1.0) (Until March 2027)

CHEO • Ottawa, ON

1d • CA$32 - CA$39 • Onsite

About The Position

CHEO is a leading pediatric health organization dedicated to helping children and youth achieve their best lives. It has transformed into an integrated child and youth health system, combining clinical care, research, and education. CHEO is recognized as a top employer in Canada for its commitment to its employees and the community. The Family Resource Worker (FRW) role is within the Neurodevelopmental Health program and focuses on providing system navigation and resource support to children, youth, and families. The FRW will manage a caseload, aiming to reduce barriers to accessing services and connecting families with appropriate community resources. A significant part of the role involves assisting families in obtaining funding for equipment and related needs by coordinating applications, gathering documentation, and liaising with clinicians and funding agencies. The successful candidate will also act as a resource for staff, offering guidance on community services and system navigation, and will maintain up-to-date knowledge of specialized and community-based resources.

Requirements

• College diploma in Social Services, Developmental Service Worker, or related field (Essential)
• Minimum three (3) years of recent experience supporting children and families (Essential)
• Experience in case management and system navigation (Essential)
• Experience working with children/youth with neurodevelopmental needs (Essential)
• Experience supporting families facing socioeconomic barriers and/or newcomers to Canada (Essential)
• Strong knowledge of community resources and services for children and youth. (Essential)
• Knowledge of funding programs and application processes (e.g., ACSD, SSAH, OAP, IFHP). (Essential)
• Excellent communication, coaching, and problem-solving skills. (Essential)
• Strong organizational and time management skills. (Essential)
• Ability to work independently and collaboratively within an interdisciplinary team. (Essential)
• Strong documentation and computer skills (Microsoft Office Suite). (Essential)
• Valid driver’s license and access to a vehicle. (Essential)
• Ability to travel for occasional community visits (Essential)
• Vulnerable Sector Check (Level 3) (Essential)
• Bilingualism (French/English) (Essential)

Nice To Haves

• Current CPR Certification (Preferred)

Responsibilities

• Complete assessment of family needs, priorities, and available resources.
• Provide short-term case management and system navigation support.
• Support families in accessing healthcare services, particularly those without a primary care provider and/or who are new to Canada/Ontario.
• Assist families in addressing community-based needs including housing, transportation, respite, and recreation.
• Support families experiencing socioeconomic barriers using culturally safe and inclusive practices.
• Support applications to government and community funding programs (e.g., equipment, supplies, financial supports).
• Coach families to complete applications independently whenever appropriate.
• Coordinate required documentation in collaboration with clinicians.
• Liaise with vendors and funding agencies to support approval and payment processes.
• Connect families to community resources including recreation programs, camps, respite services, and community health centres.
• Develop and maintain up-to-date resource materials and packages for families.
• Identify interim solutions and pursue special funding requests (e.g., transportation, emergency needs).
• Liaise with NDH clinicians and Social Workers to confirm needs and align support.
• Act as a community resource navigator and consultant for staff.
• Maintain confidentiality in accordance with organizational policies and procedures related to privacy.
• Duties and responsibilities may be added or removed from time to time due to the changing nature of the job and its requirements.

Benefits

• competitive salary
• comprehensive benefits package
• unique culture that fosters dedication, communication, respect and teamwork
• place where your opinions will be respected, contributions valued and your initiatives rewarded
• family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
• chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
• support for continued education and learning
• potential for a relocation reimbursement benefit
• truly unique work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree