Clinical Manager, Ambulatory Care – Temporary Full-Time (1.0) (until January 2027)

CHEO • Ottawa, ON

2d • CA$63 - CA$77 • Onsite

About The Position

CHEO is a global leader in pediatric health, transforming from a 20th-century acute care hospital into a 21st-century integrated child and youth health system. Ranked highly for its clinical infrastructure, CHEO combines excellence in clinical care, research, and education. The Research Institute focuses on world-class research across various children's health concerns. CHEO has been recognized as a top healthcare employer in Canada by Forbes and a top employer in the National Capital Region for multiple consecutive years. The organization serves over 500,000 children and youth annually from a wide geographic area. This role is responsible for the implementation of safe, effective, and efficient service delivery in the Ambulatory Care department, which includes surgical and medical sub-specialty clinics. The manager will oversee health human resources, financial and physical resources, and organizational and clinical risk. As a member of the Ambulatory Care Patient Care Leadership Team (PCLT), the Manager will collaborate with other departments to achieve organizational strategies. A significant focus will be placed on quality improvement, utilizing methodologies like Lean to enhance patient outcomes. The successful candidate will embody CHEO's values, demonstrating a commitment to a family-centered approach, interprofessional collaboration, continuous learning, professional development, and evidence-based practice.

Requirements

• Criminal Record Check (Essential)
• Bachelors degree or a member in good standing of a relevant professional designation (Essential)
• Demonstrated expertise in a leadership role (Essential)
• Demonstrated ability to effectively manage change (Essential)
• Superior communication skills, both oral and written (Essential)
• Strong interpersonal and organizational skills (Essential)
• Demonstrate initiative to problem solve complex problems and to adjust priorities (Essential)

Nice To Haves

• Masters degree (Preferred)
• 5 years previous management experience in a hospital setting (Preferred)
• Clinical experience in a related setting (Preferred)
• Bilingualism (Preferred)

Responsibilities

• Manage human resources effectively, including ensuring adequate staff coverage, hiring staff, managing staff performance, and ensuring compliance with health and safety regulations.
• Ensure staff have the required resources to carry out their functions.
• Work with the Ambulatory Care leadership team to establish and monitor outcome and safety indicators to advance evidence-based, informed clinical practice that meets strategic goals and supports departmental and organizational goals.
• Implement departmental strategies.
• Follow up on incident reports generated through the Safety Reporting System and recommend/implement solutions to improve staff and patient safety.
• Manage budgets, including managing within assigned budgets, monitoring expenses, and processing payments.
• Participate in the development of corporate goals and objectives in collaboration with the Operations Director and Medical Directors.
• Monitor clinical, operational, quality, and fiscal indicators and make recommendations on the development of Departmental strategies to improve these indicators.
• Foster an interdisciplinary, collaborative approach to care.
• Create and monitor metrics for clinical and administrative teams within the portfolio to ensure optimal patient outcomes and excellent service delivery.
• Collaborate with leadership, staff, and physicians in other Departments to ensure effective delivery of patient care/services.
• Represent Ambulatory Care on hospital committees as required.
• Liaise with external agencies to enhance regional relationships and projects.
• Lead and actively participate in quality improvement initiatives for the department.
• Ensure that staff has adequate training in order to provide quality service to patients and families in Ambulatory Care.
• Liaise with departmental support services (Information Services and Clinical Engineering) to ensure safe and effective service delivery.
• Maintain personal knowledge of pertinent EHR systems (Epic).
• Support a culture of continuous improvement and continuous learning.

Benefits

• competitive salary
• comprehensive benefits package
• unique culture that fosters dedication, communication, respect and teamwork
• place where your opinions will be respected, contributions valued and your initiatives rewarded
• family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
• chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
• support for continued education and learning
• potential for a relocation reimbursement benefit
• truly unique work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager