Family Resource/Support Specialist

Catholic Charities Steuben/Livingston•Watkins Glen, NY

2d•Onsite

About The Position

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Steuben/Livingston builds communities that care for all people. We serve all people seeking help in a safe, welcoming and comforting environment that feels like being home. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! The Family Resource Specialist is responsible for identifying and interviewing families to assess their needs, determine eligibility for home visitation services, and provides education to families regarding resources available in Steuben County. The Family Resource Specialist is also responsible for nurturing existing partnerships with referral sources as well as seeking and building new relationships to increase referrals received and coordinate services.

Requirements

Bachelors Degree in Human Services preferred. High School Diploma or equivalent with appropriate experience will be considered.
Valid NY State Driver License and access to a reliable vehicle
At least one year of experience working with families
Relevant years of experience and education will be considered.
Experience working with families of diverse cultures with the ability to be culturally sensitive, compassionate, and empathetic.
Strong interpersonal skills with an ability to relate to people with respect.
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards.
All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.
Possess excellent verbal and written communication skills.
Ability to prioritize assignments, plan, and complete work projects with minimal direction
Exceptional time management skills and ability to effectively and meet deadlines
Willingness to foster agency, department and program wide cooperation and team work through use of positive/constructive communication techniques.
Ability to maintain absolute confidentiality in regards to all records reviewed including consumer records, employee records and billing records.
Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations
Ability to analyze and interpret data and to handle problem resolution.
Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
Continuous use of a reliable, registered and insured vehicle.
Demonstrate commitment to Agency Mission Statement.
Provide effective, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs.
Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
Ability to work in a cooperative and helpful manner with all individuals
Any offer of employment will be contingent upon successful completion of a background check.
CCDOR considers all background check information in accordance with applicable law.

Responsibilities

Distributes and collects screening tool to all referral sources throughout Steuben County
Maintains positive working relationships with all referral sources located throughout Steuben County while seeking and building new partnerships to increase referrals received
Acts as representative to community by providing occasional presentations to referral sources or other interested parties throughout Steuben County
Conducts and documents parent survey assessments on identified families, presents appropriate families to Program Supervisor and ensures a seamless transition of the family to the Family Support Specialist
Seeks and maintains knowledge regarding existing referral sources throughout Steuben County, sharing this information with families as appropriate
Provides short-term direct service, such as family advocacy, as directed by Program Supervisor
Records parent survey assessment narratives in an acceptable and timely manner into the HFNY Management Information System
Completes all required documentation, reports and HFNY State Forms and enters them into the HFNY Management Information System in a timely manner
Completes Healthy Families Parent Survey Community Outreach Core Training, orientation and subsequent recommended trainings and conferences
Participates in all Family Resource Specialist quality assurance visits with Prevent Child Abuse New York as well as quality assurance visits with HFNY Program Contract Manager as required
Participates in regular staff meetings and meetings with supervisor
Completes other duties as assigned