Family Resource Specialist
About The Position
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group dedicated to reimagining care for children with special healthcare needs. They provide 24/7 virtual-first and in-home medical, behavioral, and social care, collaborating with families, providers, and health plans to overcome barriers to quality care. Their approach enhances existing care teams by offering an additional layer of support with compassion and creativity, focusing on children with medical complexity. This role is primarily remote, but candidates must reside in the tri-state area (NY, NJ, CT, and/or PA). It requires quarterly travel to Tampa, FL, and involves working Monday-Friday from 8:00 am to 5:00 pm, with two days a week requiring a shift from 10:00 am to 7:00 pm, as determined with a supervisor.
Requirements
- Bachelor’s degree or higher in healthcare, behavioral health, or social services related field preferred
- Certification as a Community Health Worker highly desired
- Familiar with navigating social service agencies
- Must have reliable transportation, a valid Driver's License, and ability to produce a copy of current auto insurance certificate
- Experience with resourcing and telephonic services
Nice To Haves
- Bilingual Spanish preferred
Responsibilities
- Identify resources and community support available to the family or caregivers
- Provide information, referrals, and non-clinical assistance with linkage to medical, psychosocial, and basic needs services
- Empower families to advocate for themselves by providing education, guidance, and supportive tools to navigate systems and access needed services
- Assist with accessing specific programs and supports to address psycho-social needs both within Imagine Pediatrics and in the larger community
- Advocate with community agencies for, and on behalf, of clients and families to decrease service gaps and remove barriers to services
- Connect with relevant internal staff and providers to assist with system navigation, including eligibility, pediatrics, behavioral health, public health, etc.
- Assist in development of an internal community resource library (but do not create clinical library materials)
- Provide linkage to community-based resources and school-based services
- Network with new and established community resources to increase knowledge of services
- Administratively document memoranda of understanding (MOU) for partnerships with outside community agencies
- Develop effective working relationships with interdisciplinary care teams
- Participate in ongoing scheduled consultations with an interdisciplinary team regarding administrative and non-clinical resources provided to family and caregivers
- Perform other duties as assigned
Benefits
- Full medical, dental, and vision insurance
- Healthcare and Dependent Care FSA
- 401(k) with 4% match, vested 100% from day one
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid parental leave
- Additional benefits to be detailed in offer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
