Family Experience Leader

Young Mens Christian Association Of South Hampton•Chesapeake, VA

13d

About The Position

The Family Experience Leader works under the direction of the Family Experience Director to create a joyful, safe, and inclusive environment where children and families can play, learn, and grow. The role supports holistic youth development by providing engaging experiences that build confidence, encourage friendships, and foster belonging. It provides direct service in Family Programs and high-quality care in early childhood and drop-in child care spaces, including Stay & Play and the Interactive Zone. The position operates in a dynamic, community-based environment and regularly interacts with children, families, team members, volunteers, and other stakeholders. It requires frequent movement around the facility and may involve standing, walking, sitting, kneeling, stooping, crouching, pushing, pulling, and bending. The employee must be able to lift and carry up to 40 pounds as needed. The role also requires attention to detail, managing multiple activities and priorities, and communicating effectively in an active environment with frequent noise and activity. Employees may encounter cleaning supplies, including bleach, vacuuming equipment, and bodily fluids. Employment is contingent on satisfactory performance and successful completion and maintenance of applicable position requirements, which may include background screening, driver's license review, CPS screening, drug and/or alcohol testing, or other screenings as required by the position or law. The YMCA provides reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.

Requirements

Ability to support activities, experiences, and routines under the direct supervision of the Family Experience Director.
Ability to promote a team environment through positive supervision, communication, and interactions.
Ability to assist with and deliver care in drop-in child care services as scheduled.
Ability to help plan and implement YMCA events and family programs.
Ability to use a diverse selection of materials, equipment, and experiences with participants.
Ability to ensure participant and staff safety and follow YMCA procedures.
Ability to complete opening and closing procedures and follow check-in/check-out processes.
Ability to follow age guidelines and equipment setup requirements.
Ability to report unusual incidents promptly using an Association Occurrence Report.
Ability to arrange shift coverage when unavailable and communicate scheduling needs.
Professional, clean appearance; respectful and committed attitude; and adherence to the association dress code.
Attendance and participation in mandatory staff meetings and training.
Ability to lift and carry up to 40 pounds as needed.
Ability to manage multiple activities and priorities and communicate effectively in an active, noisy environment.
Employment is contingent on satisfactory performance and completion and maintenance of applicable screening or other position requirements.

Responsibilities

Greet youth and families to establish connections and help everyone feel welcomed, accepted, and valued.
Support daily activities, experiences, and routines under the guidance of the Family Experience Director.
Provide safe, nurturing care in Stay & Play, the Interactive Zone, and other scheduled drop-in child care services.
Assist with planning and delivering Family Experience programs and YMCA events, including family programming, Parents Time Out, birthday parties, and holiday activities.
Use a diverse selection of materials, play experiences, and equipment to promote learning, creativity, and developmental growth.
Follow YMCA policies and procedures to maintain a safe, clean, and energetic environment for participants and staff.
Complete opening and closing procedures accurately and consistently.
Follow participant check-in and check-out procedures, age guidelines, and equipment setup requirements.
Report unusual incidents promptly using the Association Occurrence Report process and forward reports to the Family Experience Director.
Ensure shift coverage when unavailable and communicate scheduling needs appropriately.
Communicate YMCA policies, programs, and special events.
Model YMCA core values of caring, honesty, respect, responsibility, and faith in interactions.
Promote a positive, collaborative team environment through clear communication and supportive relationships.
Maintain a professional, clean appearance and adhere to the association dress code.
Attend and participate in required staff meetings and training.
Actively participate in Annual Giving Campaign efforts to support the YMCA mission.