Family Experience Leader
About The Position
The Family Experience Leader creates a joyful, safe, and inclusive environment where children and families can play, learn, and grow. Under the direction of the Family Experience Director, this role supports holistic youth development through engaging experiences that build confidence, encourage friendships, and foster belonging. The position provides direct service in Family Programs and high-quality care in early childhood and drop-in child care spaces, including Stay & Play and the Interactive Zone. The role operates in a dynamic, community-based environment and regularly interacts with children, families, team members, volunteers, and other stakeholders. It involves frequent movement around the facility, managing multiple activities and priorities, and communicating in an active environment with frequent noise and activity. Employment is contingent upon satisfactory performance and successful completion and maintenance of applicable requirements, which may include background screening, driver's license review, CPS screening, and drug and/or alcohol testing. The hourly wage range is $12.77–$13.75.
Requirements
- Ability to carry out activities, experiences, and routines under the direct supervision of the Family Experience Director.
- Ability to contribute to a team environment through positive supervision, communication, and interactions.
- Ability to assist with and deliver care in drop-in child care services as scheduled.
- Ability to assist in planning and implementing family programming and YMCA events.
- Ability to use a diverse selection of materials, equipment, and experiences for participants.
- Ability to ensure the safety of participants and staff.
- Ability to complete established opening and closing procedures.
- Ability to follow age guidelines, equipment-setting requirements, and participant check-in/check-out procedures.
- Ability to report unusual incidents promptly using the Association Occurrence Report process.
- Ability to arrange shift coverage when unavailable.
- Professional, clean appearance; respectful and committed attitude; adherence to the association dress code.
- Participation in mandatory staff meetings and required training.
- Ability to communicate YMCA policies, programs, and special events.
- Active participation in Annual Giving Campaign efforts.
- Ability to lift and carry up to 40 pounds as needed.
- Ability to perform frequent standing, walking, sitting, kneeling, stooping, crouching, pushing, pulling, and bending.
- Ability to maintain attention to detail, manage multiple activities and priorities, and communicate effectively in an active, noisy environment.
Responsibilities
- Greet youth and families warmly to build connections and help them feel welcomed, accepted, and valued.
- Support daily activities, experiences, and routines under the direction of the Family Experience Director.
- Provide safe, nurturing care in Stay & Play, the Interactive Zone, and other scheduled drop-in child care services.
- Assist in planning and delivering family programs and events, including Parents Time Out, birthday parties, and holiday activities.
- Use a diverse range of materials, equipment, and play experiences to support learning, creativity, and developmental growth.
- Follow YMCA policies and procedures to maintain a safe, clean, and energetic environment.
- Complete opening and closing procedures accurately and consistently.
- Report unusual incidents promptly through the Association Occurrence Report process and forward reports to the Family Experience Director.
- Follow participant check-in and check-out procedures, age guidelines, and equipment-setting requirements.
- Ensure shift coverage when unavailable and communicate scheduling needs appropriately.
- Model YMCA core values of caring, honesty, respect, responsibility, and faith.
- Promote a positive, collaborative team environment through clear communication and supportive relationships.
- Maintain a professional appearance, follow the association dress code, and participate in required meetings and training.
- Communicate YMCA policies, programs, and special events.
- Participate in Annual Giving Campaign efforts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
