Family Enrollment Specialist

CPCD•Colorado Springs, CO

6d•Onsite

About The Position

This position is set to begin as soon as possible and is scheduled for 40 hours a week. The Family Enrollment Specialist is responsible for receiving visitors and telephone calls, offering excellent customer service, interviewing families, and assisting with the completion of all required eligibility paperwork for CPCD programs. This role also involves monitoring large caseloads and waiting lists, and working with CPCD staff and partners to maintain full enrollment. At CPCD, we provide early childhood education through Head Start, Early Head Start, and the Universal Preschool Program to over 1,100 children living in poverty or facing special circumstances. Our additional health, dental, and family support services ensure children are ready for school and life. Join our team to make a difference in the lives of children and families in our community.

Requirements

30 semester college credit hours in business, human services, or closely related field. Successful and relevant work experience may be accepted in lieu of college credit.
At least one year’s general office or office management experience.
Knowledgeable and skilled in the use of common office equipment, complex telephone systems, computers, and computer software programs such as Microsoft Office, Outlook and other software programs to enter and/or process information data.
Knowledge of administrative and clerical procedures and practical application of systems such as word processing, data entry, managing files and records, designing, and accurately completing forms.
Must be motivated, professional, reliable, detail oriented, and organized.
Must be able to work in a fast-paced environment with numerous deadlines.
Possess interpersonal skills to interact with the public and work with staff in a professional, respectful manner.
Strong customer service orientation and conflict management skills.
Must successfully complete a physical examination, drug screen and TB screening. In accordance with the Head Start Performance Standards.
Must have access to reliable transportation and if using a personal vehicle must maintain minimum liability insurance as determined by the State of Colorado.

Nice To Haves

Bilingual in English/Spanish.

Responsibilities

Receiving visitors and telephone calls
Offering excellent customer service
Interviewing families
Assisting with the completion of all required eligibility paperwork for CPCD programs
Monitoring large caseloads and waiting lists
Working with CPCD staff and partners to maintain full enrollment

Benefits

Paid vacation time
Paid sick time
Paid holidays/Breaks
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Aflac supplemental insurance
Voluntary life insurance
Basic Life insurance
Long Term Disability insurance
AD&D insurance
401(k) program with traditional and Roth enrollment options
Profit-sharing after 1-year of employment
Tuition Assistance ($4,000 per year for Early Childhood Education Associates/Bachelor’s Degrees; $2,500 per year for other degrees related to employment at CPCD)
Employee Assistance Program (6 FREE sessions with a counselor or therapist per year)
Full well-being program
2 hours of paid time per month for wellness activities