Family Educator 3 - Limited Duration

Pierce County•Tacoma, WA

About The Position

This is an opportunity to serve the residents of Pierce County and provide services to those in need when the need is greatest. You will be the supporting staff helping to keep the lights and heat going for families in need. Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope. As the county’s community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life—from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees. Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long-term challenges with compassion, accountability, and collaboration. Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered. Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive—but thrive. To succeed in this role, you must have experience working with diverse populations and the knowledge and ability to lead and innovate programs. Most importantly, you must be client-focused and continuously work to build and maintain strong partnerships. A commitment to professionalism, patience, and clear communication is a must, and requires a high level of understanding regarding clients living in the crisis of poverty. We are looking for a candidate who has the ability to work effectively in a fast-paced and ever-changing environment, has great customer service skills, is comfortable using technology to perform work duties, has good administrative experience, attention to detail, and the ability to understand and apply eligibility criteria based on established rules. Your work will directly impact your local community, and it offers a great foundation for future positions within the Human Services Department and Pierce County.

Requirements

Graduation from a four-year college or university with major course work in social services, human services, psychology, counseling
One or more years of related experience preferred.
Positions in specific program areas may require program-related experience, education and/or training.
As a condition of employment, the applicant will need to authorize and complete a background check.
A resume is required for this position. Applications without a resume will not be considered.

Nice To Haves

experience working with diverse populations
knowledge and ability to lead and innovate programs
client-focused
ability to build and maintain strong partnerships
commitment to professionalism, patience, and clear communication
high level of understanding regarding clients living in the crisis of poverty
ability to work effectively in a fast-paced and ever-changing environment
great customer service skills
comfortable using technology to perform work duties
good administrative experience
attention to detail
ability to understand and apply eligibility criteria based on established rules

Responsibilities

Oversee and ensures client requests for assistance involving a shut off notice are completed on a daily basis.
Monitor energy assistance appointments on a weekly basis to ensure funding is not under or overspent.
Reconciles funding for energy programs, reviewing people served, files processed and funding available.
Develop and maintain specialized reports to track funding available and/or fee for service status.
Prepare and maintain accurate documentation and statistics necessary for program reports and audits required by funding sources.