Airport Coordination Center Specialist - Limited Duration
About The Position
The Aviation Security & Public Safety Department is seeking an Airport Coordination Center Specialist to serve at the center of airport operations. This is a critical role for a skilled dispatch professional who thrives in fast-paced environments and is energized by work that directly supports airport safety, security, and the seamless movement of travelers each day. Dispatch is a core function of this position, requiring the ability to coordinate complex, real-time operations, manage high-volume communications, prioritize resources effectively, and direct rapid response efforts in support of airport-wide safety and operational continuity. Exceptional communication, collaboration, and situational awareness are essential, as this position is instrumental in maintaining smooth operations across a highly active airport environment. This is an exciting opportunity to make an immediate and visible impact by helping create a safe, secure, and efficient experience for everyone who passes through the airport. This role is a Limited Duration role with a term ending December 2027, with the possibility to transition into a permanent position.
Requirements
- Graduation from high school or possession of a G.E.D.
- Two years of operational support experience in a dispatch environment
- Equivalent combination of training and experience
- Association of Public Safety Communications Officials (APCO) - Public Safety Telecommunicator I class certificate must obtain within one year of hire
- Successful completion of an additional fingerprint-based background investigation, training, and testing required for employment and operation of Authority and San Diego County physical security, surveillance, radio, and telecommunications equipment.
Nice To Haves
- California Peace Officer Standards & Training (POST)-Public Safety Dispatch certificate
- Association of Public-Safety Communications Officials (APCO) Telecommunicator certificate
- Associate’s degree in public safety communications, Aviation Management, or a closely related field.
Responsibilities
- Handles the receipt, screening, and transmission of routine and emergency calls from tenants, passengers, and staff, ensuring prompt and effective communication through established dispatch protocols.
- Monitors access control, video surveillance, and other security systems to assess the location and severity of situations.
- Coordinates responses by dispatching and relaying critical information to law enforcement, fire personnel, first responders, and internal stakeholders, ensuring efficient and accurate communication during both routine and emergency operations.
- Provides customer service to stakeholders; assists with public and tenant concerns and complaints; completes airport notifications on weather, evacuations, or critical situations; analyzes situations and resolves operational issues.
- Acts as initial contact on operational issues with stakeholders, contractors, and the public; communicates with and provides information to governmental agencies.
- Dispatches and coordinates timely mobilization of resources and continuous situational awareness during incidents, emergencies, or high-impact events.
- Works rotational work shifts including; day, night, overnight, weekends, and holidays.
- Documents calls, activities, and emergencies; gathers and disseminates information; maintains records and documentation; performs other duties as assigned.
Benefits
- 14 paid holidays
- 18 – 33 days of vacation (PTO)
- annual employer funded Lifestyle Spending Account which you can use to invest in your personal development and growth activities
- parental and child care benefits
- salary continuance for family & parental leave
- tuition reimbursement
- retirement plan options including our comprehensive pension plan
- 457 defined contribution plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
