Family Case Manager

Suncoast Center • St. Petersburg, FL

4d • Hybrid

About The Position

The Family Case Manager provides services consistent with the program methodology and standards. This role involves making initial appointments as soon as possible after receiving a referral, meeting with families as dictated by need, and establishing trusting relationships with families at high risk for child maltreatment. The position requires assessing the level of need for case management services, meeting with individuals and families to assess current needs, and ensuring all program criteria are met before opening cases. Outreach with community organizations is necessary to develop relationships for a smooth referral flow. A minimum of one face-to-face contact per month with individuals and families is required, or documentation of reasons for inability to meet. The role includes demonstrating and teaching effective parenting skills, daily living skills such as budgeting and meal preparation, and assessing/monitoring progress with service plan addendums. The Family Case Manager acts as an advocate in staff meetings, IEP meetings, and court, or arranges for a substitute. Linking individuals and families with necessary resources and monitoring their effectiveness is crucial. The position requires contacting individuals/families within 24 hours of a missed appointment and providing culturally competent, solution-focused, strength-based, recovery-oriented, and co-occurring capable case management services. Timely completion of all documentation, including case records, progress notes, and outcome measures, is essential. The role involves using crisis intervention skills, anticipating and preventing crises, staying current on psychotropic medication knowledge, side effects, and DSM diagnostic criteria, and discussing concerns with a supervisor. Consultation with the program manager and assigned clinician(s) regarding cases, reporting all risks to the supervisor, and ensuring risk notes and safety plans are completed are also key responsibilities. Regular meetings with the program manager to review cases and job performance are required. Accurate record-keeping of caseloads and timely completion/reporting of required measures to data entry are necessary. Meeting required productivity standards, assisting with quarterly and annual reports, and accomplishing individual goals are also part of the job.

Requirements

• Bachelor’s degree from an accredited college or university in any field.
• Prefer one year work experience providing at least twelve months of related case management services to children and families.
• Must be able to assist families struggling with multiple stressors.
• Understanding of the special problems and treatment of consumers with mental illness and child welfare issues is essential.
• Understanding of community resources and social support development is required.
• Must be 21 years of age.
• Negative Drug Screening prior to hire and throughout employment.
• Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF.
• Must have valid Florida Driver’s License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance.
• Must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character.
• Must be able to work in an electronic health record.
• The ability to function and operate as a team player, showing dignity and respect for all.
• The ability to comply with all equal employment opportunity and ethical standards and regulations.
• The ability to take direction in a respectful and productive manner from supervisors and managers.
• The ability to work, as scheduled, in a timely fashion, and with an attitude oriented to service.
• The ability to have cordial and professional relationships both within the organization and with vendors, clients and third parties.
• If appropriate, the ability to produce all appropriate paperwork and reports consistent with contractual, state or federal standard, and to prepare and submit such paperwork on a timely basis.
• The ability to understand and comply with Suncoast Center, Inc. policies and procedures.
• The ability to render compassionate care and equal commitment to serve clients in need of healthcare assistance.

Nice To Haves

• One year work experience providing at least twelve months of related case management services to children and families.

Responsibilities

• Provides services that are consistent with the program methodology and in conformance with all program standards.
• Works to make initial appointment as soon as possible after receiving a referral for services. Meets with family as dictated by level of need. Establishes and maintains a trusting relationship with families at high risk for child maltreatment.
• Accepts and assesses the level of need of families referred for case management services. Meets with individuals and families to assess current needs. Assures that all program criteria are met before opening the individual or family.
• Provide outreach with various community organizations to develop a relationship with each agency to ensure a smooth referral flow.
• Makes a minimum of once monthly face-to-face contact with all individuals and families or documents reasons family was not able to meet.
• Meets regularly with families to demonstrate and teach/model effective parenting skills in the home as needed. Teaches daily living skills such as budgeting, proper nutrition, and meal preparation as needed.
• Assesses and monitors the individual/family’s progress and completes addendums to the Assessment and Service Plan as needed.
• Acts as an advocate for the individual/family at all relevant staff meetings, school IEP meetings, court, etc or arranges for a substitute.
• Links the individual/family with necessary resources to assist the family with needs and monitors the effectiveness of these interventions.
• Works to contact the individual/family within 24 hours of a missed appointment.
• Provides case management services that are culturally competent, solution focused, strength based, recovery oriented, and co-occurring capable as they are needed by program families.
• Completes all documentation in timely manner including case records, progress notes, and outcome measures for Juvenile Welfare Board and any other program funders.
• Uses appropriate crisis intervention skills and anticipates and prevents crises when possible.
• Remains current in the general knowledge of psychotropic medication, side effects and DSM diagnostic criteria and discusses any concerns with supervisor.
• Consults with program manager and assigned clinician(s) regarding cases.
• Reports all risks to supervisor and ensures that risk notes and safety plans are completed as appropriate.
• Meets regularly with program manager to review cases and job performance.
• Keeps accurate records of caseloads and ensures that any required measures are completed and reported to data entry in a timely manner.
• Meets required productivity standards.
• Assists with quarterly and annual reports for the Agency as needed.
• Accomplishes individual goals.

Benefits

• Medical, dental, and vision insurance with 0 copy for Teledoc Appointments
• EAP Supports
• Company Paid Basic Life, Accidental Death and Dismemberment, and Long term Disability
• Options to secure additional Life/AD&D as well as short term disability
• Paid time off
• 10 company paid holidays
• Professional development options through our Learning Management System and live trainings
• 403b with up to a 5% company match
• Monthly Social Committee Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level