Family Care Specialist

Service Corporation International • Green Bay, WI

7d

About The Position

The Family Care Specialist assists Family Service Counselors with interment verifications, blind checks, and memorials. The role supports at-need cemetery families who currently own property and meets with at-need families referred by funeral homes. It also handles documentation, follow-up, memorial design, and family communications.

Requirements

• High school diploma or equivalent.
• Certified in all processes and procedures related to the family service guidebook, interment verification, and blind checks (I.R.L.A., IOA, etc.).
• Ability to communicate effectively with associates, contractor personnel, and client families.
• Ability to work productively with minimal supervision and achieve work objectives in a timely manner.
• Ability to resolve routine problems promptly and effectively.
• Ability to adapt to changes in priorities.

Responsibilities

• Build at-need charts.
• Verify at-need files before they are sent for verification.
• Perform blind checks.
• Follow up on memorial renderings, processes, and timelines.
• Notify families when flowers are placed.
• Set Arrangement Continuation Appointments.
• Design memorials.
• Serve at-need cemetery families who currently own property.
• Set follow-up visits at the at-need arrangement conference.
• Log information for Family Service Counselors.
• Meet with funeral home at-need families.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED