Family Care Specialist

SCI Shared Resources • Green Bay, WI

6d

About The Position

The Family Care Specialist assists Family Service Counselors with interment verifications, blind checks, and memorials. The role serves at-need cemetery families who currently own property and meets with funeral home at-need families. It also supports family follow-up and memorial processes.

Requirements

• High school diploma or equivalent.
• Certification in all processes and procedures related to the family service guidebook, interment verification, and blind check (I.R.L.A., IOA, etc.).
• Ability to communicate effectively with associates, contractor personnel, and client families.
• Ability to work productively with minimal supervision and achieve work objectives in a timely manner.
• Ability to resolve routine problems promptly and effectively.
• Ability to adapt to changes in priorities.

Responsibilities

• Builds at-need charts.
• Verifies at-need files before sending them for verification.
• Performs blind checks.
• Follows up on memorial renderings, processes, and timelines.
• Notifies families when flowers are placed.
• Sets Arrangement Continuation Appointments.
• Designs memorials.
• Serves at-need cemetery families who currently own property.
• Sets follow-up visits at the at-need arrangement conference.
• Logs information for Family Service Counselors.
• Meets with funeral home at-need families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED