Family Care Office Staff

Family Medical Centers•Columbia, KY

3d•Onsite

About The Position

Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center offering health and social services at multiple sites throughout Kentucky. Adair Family Medical Center is a patient-centered primary care clinic focused on compassionate, high-quality healthcare and a welcoming, supportive environment. The Family Care Office Staff member is the first point of contact for patients and visitors and helps ensure a positive experience. The role manages front desk operations, including greeting patients, scheduling appointments, verifying insurance, collecting co-pays, and assisting with administrative duties. The position is full-time, five days per week, and requires in-person work at the clinic. Work schedules are set by CFMC and may be adjusted according to operational needs. Compensation is negotiable based on experience.

Requirements

High school diploma or GED.
Keyboarding skills.
Oral and written communication skills.
Professional, organized, dependable, and customer service-oriented, with the ability to multitask in a busy clinical setting.

Nice To Haves

Relevant experience is preferred.

Responsibilities

Greet patients and visitors cheerfully.
Answer telephone calls, triage calls, and maintain examination records.
Schedule appointments and referrals to other providers.
Register patients, assist with completing necessary forms, and direct patients to the appropriate staff member when needed.
Complete encounter forms upon patient arrival and check-in, electronically and/or on paper.
Assist physicians, nurse practitioners, clinical assistants, and the office manager as requested.
Maintain a neat, clean, and professional work area.
Maintain established department policies.
Assist with the care and maintenance of department equipment and supplies.
Perform other duties as assigned.