Medical Office Assistant - Family Care

Lifepoint Health • Bryson City, NC

4h

About The Position

The Medical Office Assistant supports daily clinic operations at Swain Family Care by coordinating patient scheduling, registration, referrals, records management, billing, and administrative tasks. The role also assists healthcare providers, maintains examination rooms and medical supplies, and helps provide a safe, organized, and welcoming environment for patients and staff.

Swain Family Care provides primary care for the entire family, including adult medicine, pediatrics, physicals, health screenings, vaccinations, preventive care, minor procedures, on-site laboratory services, and diagnosis and treatment of acute and chronic conditions.

Requirements

• High school diploma or equivalent required.
• Strong organizational, communication, and customer service skills.
• Excellent attention to detail and ability to maintain accurate, complete, and confidential patient records.
• Proficiency in computer applications and ability to learn electronic medical record systems, scheduling software, and other office technologies.
• Critical thinking skills, sound judgment, and ability to work independently with minimal supervision.
• Ability to work effectively in a fast-paced, stressful environment, prioritize competing demands, and take appropriate action.
• Ability to collaborate effectively with providers, clinical staff, and administrative team members to support quality patient care.

Nice To Haves

• Previous medical office or healthcare experience preferred.

Responsibilities

• Schedule and register patients, coordinate appointments and referrals, and support efficient patient flow.
• Maintain accurate, complete, and current patient information in the electronic medical record system while ensuring confidentiality.
• Greet patients, answer telephone calls, respond to routine inquiries, and direct questions to the appropriate healthcare professional.
• Prepare and maintain examination rooms, medical equipment, and supplies to ensure a clean, safe, and organized clinical environment.
• Review provider orders and obtain informed consent for invasive procedures, as appropriate to the role and organizational policies.
• Post charges, complete required paperwork, collect copayments, deductibles, and outstanding account balances, and assist with billing-related tasks.
• Assist with end-of-day balancing and closing procedures and prepare deposits for courier pickup.
• Perform administrative and clerical duties, including filing and data entry; troubleshoot equipment issues; monitor supply levels; and follow policies for patient safety, infection prevention, and privacy.

Benefits

• Multiple levels of medical, dental, and vision coverage, with medical plans starting at $10 per pay period.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED