Family Care Manager Behavioral Health - Claremore Clinic

Cherokee Nation•Claremore, OK

About The Position

Provides care management to families caring for children, ensuring their physical, social, emotional, cognitive, and behavioral health needs are met. The role addresses challenges through individualized, strength-based support, education, coaching, information, and resource referrals, empowering families to work through challenges and access community resources. Routine duties include providing health care services to eligible individuals in accordance with the self-governance compact and funding agreement between the Cherokee Nation and the United States under the Indian Self-Determination and Education Assistance Act. The manager practices within the boundaries of their documented education, training, supervised experience, credentials, and professional experience. The position assesses family needs and strengths, develops and reviews service plans, connects families with formal and natural supports, and provides follow-up and advocacy. It also involves maintaining case records and resource information, protecting client confidentiality and health information, complying with applicable regulations and policies, and attending required meetings and training.

Requirements

Bachelor’s degree from a four-year college or university in Social Work or Social Science, Child and Family Sciences, Child Development, Organizational Leadership, Psychology, Community Health Education (excluding exercise or kinesiology), Elementary Education, or a related field.
No additional experience required.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals and present information effectively and respond to questions.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
Knowledge of spreadsheet and word-processing software.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Valid driver’s license and driving history verified through a motor vehicle report that meets Cherokee Nation underwriting requirements.

Responsibilities

Advise individuals and families about issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, and medical care.
Interview clients individually, in families, or groups to assess situations, capabilities, and problems and determine required services.
Conduct approved screenings and assessments to identify client strengths and needs.
Find, provide, or arrange support services such as child care, social services, and parenting classes.
Serve as a liaison among students, homes, schools, family services, child guidance clinics, doctors, and other contacts.
Develop and review service plans with families and follow up to assess the quantity and quality of services provided.
Support and counsel parents using an approved parenting curriculum; interview children when appropriate and determine whether more intensive services are needed.
Refer clients to community resources, provide practical information about where to go and how to apply, and help families access services.
Maintain case histories and prepare required reports; collect supplementary information such as releases, medical records, and school reports.
Consult with parents, teachers, and school personnel about issues such as truancy and misbehavior and develop and implement solutions with families.
Conduct social research to stay informed about child wellness and community resources.
Respond to requests and referrals concerning families caring for children with challenges in meeting their needs.
Facilitate a process for families to identify strengths and needs and clarify and prioritize problems.
Provide emotional support, identify formal and natural supports, and coach families as they contact resources.
Guide families in completing forms and applications and review documents to ensure they understand them.
Educate families about laws, policies, and procedures and empower them to articulate their concerns and needs.
Maintain local resource information and teach families how to research and access resources independently.
Advocate for families as needed to help ensure services are delivered appropriately and families are treated with respect.
Attend staff meetings and required training.
Support families in developing and connecting with natural community supports and update the Resource Directory when appropriate.
Maintain verifiable records according to applicable retention requirements.
Protect client confidentiality and behavioral health records in accordance with applicable state, tribal, and federal regulations and obtain required written informed consent before recording or observing client activities or interviewing minor children.
Adhere to staff policies and procedures and maintain HIPAA compliance and protect personal health information.