Clinic Manager- Behavioral Health

Duly Health and Care•Romeoville, IL

3d•$79,255 - $118,884

About The Position

Duly Health and Care is seeking a Clinic Manager for its Behavioral Health clinic in Romeoville, Illinois. The Clinic Manager is responsible for overall clinic operational, financial, and people-related performance and partners with clinic providers to meet or exceed patient-care, service, and clinical metrics. The role requires balancing direct patient-facing service with provider engagement, staff leadership, and accountability for clinic results. The manager supports a collaborative, physician-led care network focused on coordinated, high-quality care and improved patient experiences and outcomes. The Clinic Manager oversees performance in both fee-for-service and value-based care, uses performance dashboards and KPIs to understand results, and leads the team through challenging circumstances. Additional duties may include supporting patient scheduling and communications with primary care providers, reviewing reports, overseeing compliant copay collection and cash handling, maintaining a clean and safe clinic, supporting regulatory compliance and training, monitoring transportation and housekeeping, managing team schedules and time off, and contributing to strategic business planning with leadership and administrators. This is a full-time, 40-hour-per-week position. The listed base pay range is $79,255–$118,884 annually; actual pay depends on factors including skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. AI tools may be used in portions of candidate review, but employment decisions are made by a person.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, or a closely related discipline, or an equivalent combination of post-secondary education or job-related experience substituting on a year-for-year basis.
At least 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
Position requires a service-oriented leader who can work with patients, providers, staff, performance dashboards, and clinic results.

Nice To Haves

At least 3 years of supervisory or managerial experience in a medical clinic, hospital setting, or similarly regulated environment is preferred.

Responsibilities

Own operational and clinic performance for both fee-for-service and value-based care.
Lead, coordinate, and inspire the team and achieve results under challenging circumstances.
Use performance dashboards and understand KPIs and the drivers of clinic performance.
Provide extraordinary customer service to internal and external customers, including patients and team members.
Monitor office communication and performance to ensure front desk, referral scheduling, and Medical Assistant teams operate efficiently, accurately, and with a customer focus.
Monitor patient volume and wait times to support appropriate patient flow from check-in through appointment and check-out.
Address and resolve customer-service and team-member issues.
Collaborate with the team on performance evaluations and required disciplinary actions.
Apply business acumen to understand the organization and identify operating levers for success.
Drive clinic success across people, service, utilization, and outcomes.
Perform other duties as assigned or modified at the manager’s discretion.
Work with PCPs to support scheduling meetings with patients and writing letters to or for patients.
Review reports to ensure target metrics are achieved and processes are followed.
Ensure compliant copay collection and that cash is reconciled and deposited.
Walk through the clinic to ensure a clean and safe environment, including checking for expired medications and appropriate biohazard waste and medicine disposal.
Conduct regulatory-compliance training and refreshers, ensure annual OSHA training occurs, and ensure employees’ required certifications are current in their files.
Monitor transportation and housekeeping activities.
Monitor or adjust team-member work schedules, including approval of overtime or vacations.
Collaborate with the Leadership Team and Administrators on strategic business planning.

Benefits

Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
Mental health benefit at no cost.
Employer-provided life and disability insurance.
$5,250 annual tuition reimbursement.
Immediate 401(k) match.
40 hours of paid volunteer time off.
Culture committed to community engagement and social impact.
Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements, for non-physician team members.
Financial benefit for adoption and surrogacy, subject to eligibility requirements, for non-physician team members.
Base pay range of $79,255–$118,884 annually.
Additional compensation may be available through shift differentials, bonuses, and other incentives.