Family and Hospital Partnership Liaison - Madisonville/Paducah, KY

NFH•Paducah, KY

20h•Onsite

About The Position

The Family and Hospital Partnership Liaison (Family HPL) provides day-to-day leadership and coordination within assigned hospitals to strengthen the culture of donation. The role builds and maintains hospital relationships, improves processes, and educates hospital staff and donor families to maximize opportunities for organ and tissue donation and transplantation. The Family HPL guides families through the donation process, supports hospital staff as a subject matter expert, and helps ensure compassionate, high-quality care aligned with Network for Hope’s mission. The position involves substantial regional travel, flexible scheduling, and on-call availability for potential donor situations. The liaison responds to donor referrals, supports hospital staff and families, and works with hospital partners to improve donation practices, meet regulatory and accreditation requirements, and achieve donation goals.

Requirements

Bachelor's degree in Public Relations, Healthcare, Communications, Social Work, Child Life Specialist, or a related field; exceptional work experience may substitute for the education requirement.
Three years of experience in healthcare, marketing, communications, business development, or social work.
Excellent communication, collaboration, and analytical skills.
Ability to travel significantly within the region, maintain schedule flexibility, and be available on call for potential donor situations.
Ability to respond to donor referrals within one hour.

Nice To Haves

Direct clinical experience is preferred.

Responsibilities

Collaborate with hospital leadership to review donation objectives, develop strategic initiatives, align priorities with a culture of donation, and address underperforming areas.
Provide support to hospital partners, anticipate their needs, resolve issues, and respond to changes in clinical regulations, policies, and staffing, including occasional after-hours and weekend needs.
Build relationships with hospital staff, including physicians, nurses, chaplains, social workers, respiratory therapists, and administrators; conduct regular on-site visits, including night shifts.
Identify and empower hospital champions who can advocate for and support donation processes.
Prepare and deliver education and training on donation processes, regulations, pathways, techniques, and best practices, including real-time education during active donation cases.
Gather, analyze, and report hospital-specific donation metrics and outcomes; identify trends and present results, audits, and improvement efforts to hospital leadership.
Document interactions and activities in donor/electronic systems such as iTransplant according to organizational standards.
Recommend and implement process improvements, share best practices, participate in improvement projects such as formal PDSAs, and support onboarding and orientation of new team members.
Help ensure hospital partners comply with applicable regulations, CMS indicators, and accreditation standards; work with hospital committees on goals and process issues, and conduct follow-ups and corrective actions for variances.
Remain on call and respond within one hour to organ donor referrals from assigned hospitals.
Support families by addressing informational, physical, and emotional needs; clarify clinical status, test results, and prognosis; assess understanding; and assist with end-of-life decisions.
Discuss the option of organ and tissue donation with families as appropriate, address benefits and misconceptions, confirm DCD eligibility and family wishes, obtain written authorization, and complete the donor risk assessment interview (DRAI).
Educate families about donation, facilitate their wishes, support closure rituals and hospital departure, and facilitate family presence during terminal withdrawal when authorized.
Maintain communication with the Clinical Services Coordinator (CSC) and Administrator on Call (AOC), document case details, and participate in internal and external case reviews.
Respond to local and import donor referrals; conduct on-site evaluations of potential organ donors; review hospital charts and records; document findings and follow-up plans; participate in medical rounds; and assist hospital staff and attending physicians with donor management as needed.
Maintain professional conduct toward hospital staff, physicians, peers, and directors.