Factory Operator

Fulfil Solutions • Gresham, OR

4d • Onsite

About The Position

Fulfil is hiring an onsite Factory Operator in Gresham, Oregon, to provide operational coverage for its automated, high-speed grocery fulfillment system. The role bridges partner operations, maintenance, and Fulfil engineering to help ensure safe, reliable, high-performance system operation. Before launch, the operator will participate in site deployment, including system bring-up and commissioning, partner handover, and site acceptance testing, followed by full production operations. Open availability is required from mid-January through mid-June, with a standardized production schedule expected to be in place by early 2027.

The operator monitors system performance, performs first-level diagnostics and minor interventions, documents issues, and escalates complex work to maintenance. They serve as an on-call escalation point for partner teams, make decisions balancing uptime, safety, and production needs, and track reliability metrics. The role also includes routine safety audits, collaboration with engineering on testing and investigations, continuous improvement of procedures, and training and supporting onsite partner operators.

Requirements

• Passion for robotics, automation, industrial equipment, technical field support, or similar environments.
• Strong mechanical or electrical aptitude and comfort working hands-on with hardware.
• Safety-first mentality and adherence to OSHA guidelines.
• Clear communication skills, including the ability to explain complex system behavior simply.
• Calm, detail-oriented decision-making and ability to perform well under pressure.
• Comfort using dashboards, logs, and diagnostic tools.
• Reliable, self-motivated, and able to operate with a high degree of ownership.
• Open availability from mid-January through mid-June; flexible schedule, with preference for candidates with open availability.

Nice To Haves

• Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.
• Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.
• Experience supporting deployments, pilots, commissioning, or on-call rotations.
• Experience with Slack, Jira, Excel, or digital workflow platforms.

Responsibilities

• Monitor daytime performance and conduct health checks of robotic automation systems.
• Perform Tier-1 troubleshooting and triage, including minor interventions such as sensor checks, part swaps, and clearing obstructions.
• Support investigations and post-mortems; document issues and hand off higher-complexity work to maintenance.
• Act as the on-call technical and operational escalation point for partner teams.
• Make real-time decisions balancing system uptime, safety, and production needs.
• Track and report reliability metrics to contribute to uptime goals.
• Conduct routine audits and follow procedures to ensure a safe operating environment.
• Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.
• Participate in structured testing, validation, and rollout of new features and hardware.
• Contribute to root-cause investigations and provide actionable feedback to engineering.
• Help refine operating procedures and support continuous improvement initiatives.
• Provide technical support to onsite partner operators.
• Train partner team members on system interaction, recoveries, and safety best practices.

Benefits

• Full medical, dental, and vision benefits.
• 401(k) benefits.
• Equity.
• Opportunity to work closely with engineering and help shape a live automation system.
• Early-stage exposure to a fast-scaling robotics company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed