Facility Supervisor Novi Ice Arena
About The Position
The Facility Supervisor supports the day-to-day operations of Novi Ice Arena and serves as a key leader in coordinating programs, customer service, staff, and facility needs. Reporting directly to the General Manager, the position connects front-line staff with management and helps provide a positive customer experience while maintaining safety and operational standards. The role oversees arena activities, supports staff recruitment and supervision, assists with scheduling and payroll tracking, handles customer concerns, and contributes to events, inventory, budgeting, and planning. The position is part-time and requires flexible availability, including evenings, weekends, and holidays.
Requirements
- Professional appearance.
- Strong communication and interpersonal skills.
- Proven experience managing recreational facilities, preferably ice arenas.
- Comfort using computers, phones, and office equipment.
- Ability to multitask, stay organized, and remain calm in busy or challenging situations.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Interest or experience in ice sports, such as hockey or figure skating.
- Previous experience as a competitive ice hockey player.
Responsibilities
- Oversee daily operations of the ice arena, including public skating, hockey, figure skating programs, and rentals.
- Assist with coordinating ice-time schedules and communicate with coaches, league organizers, and staff.
- Monitor ice-resurfacing schedules and communicate with operations staff to ensure ice quality.
- Conduct facility walkthroughs to ensure cleanliness, safety, and readiness.
- Assist with recruiting, hiring, training, and evaluating part-time and seasonal staff, including front-desk staff, skate guards, and instructors.
- Schedule and supervise staff to ensure adequate coverage and performance across shifts.
- Provide on-the-job coaching and support to uphold customer service and operational standards.
- Assist with payroll tracking.
- Resolve customer complaints and issues professionally and promptly.
- Support marketing and execution of special events, tournaments, and seasonal programs.
- Help maintain relationships with local skating and hockey organizations, schools, and community partners.
- Monitor cash-handling procedures, including daily register reconciliation and point-of-sale oversight.
- Assist with inventory control for concessions, skate rental, and/or the pro shop.
- Contribute to budgeting, planning, and goal setting with senior management.
Benefits
- Collaborative and supportive team environment.
- Opportunities to grow and learn new tools and systems.
- Key role in a fast-paced and fun environment.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
No Education Listed
