Facility Solutions Manager (Account Manager)

City Wide Facility Solutions•Sacramento, CA

4d•Onsite

About The Position

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment. This role involves managing multiple client accounts, ensuring day-to-day operations, client retention, and satisfaction. You will customize service strategies, negotiate agreements, oversee contractor relationships, and conduct site walkthroughs to ensure high standards and resolve issues.

Requirements

3+ years’ experience in facility management, operations, or building services.
Detail-oriented, proactive, and confident in building relationships.
Clear communication skills—verbally and in writing—with clients and teams.
Expert in Microsoft Office and comfortable with database/CRM technology.
Reliable transportation for on-site visits.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage day-to-day operations, retention, and satisfaction for multiple client accounts.
Customize service strategies and scheduling to exceed client expectations.
Negotiate service agreements and pricing for new contracts and add-on solutions.
Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
Track service activities, supplies, and client feedback in CRM and planning tools.
Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
Monitor and manage staffing and resource needs to maintain outstanding service.