Facility Solutions Manager

City Wide Facility Solutions • Stuart, FL

3d • $60,000 - $63,000

About The Position

The Facility Solutions Manager is responsible for the business operations of an assigned client-contracted service area. The role provides field support through training, guidance for starting new clients, inspections of Contractor performance and compliance with client requirements, troubleshooting customer requests and complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Requirements

• At least 3–5 years of sales and management experience in building maintenance, facility management, or equivalent experience.
• High school diploma required.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive, outgoing personality and ability to build relationships.
• Excellent verbal and strong written communication skills.
• Proficiency in Microsoft Office and knowledge of CRM databases.
• Reliable transportation.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Manage assigned client relationships, including retention, expansion, and diversification of City Wide building solutions and products.
• Create and manage a service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
• Manage Contractor relationships, including interviewing and hiring, negotiating pricing and contract terms, managing agreements, developing service specifications, monitoring client compliance, verifying Contractor compliance, and replacing Contractors as necessary.
• Maintain quality and client satisfaction through site inspections and follow-through on commitments.
• Supervise and direct Night Managers, ensuring the client strategy is executed and services are performed correctly.
• Ensure adequate internal and external staffing to service clients.
• Promote sales of, procure, and monitor client supplies.
• Communicate client issues to Contractors and the Director of Operations or owner, and promptly address problems.
• Use City Wide’s CRM for client inspections, extra charges, Night Manager routing, and related tasks.
• Schedule non-routine activities in client facilities using Outlook.
• Keep Building Information Sheets, FSM Summary Sheets, Exhibit A’s, route sheets, key/alarm sheets, and monthly planners current; ensure client janitor-closet MSDS sheets are complete, accurate, and items properly labeled.
• Notify Sales Executives of potential accounts in the territory, especially new construction.
• Discuss quality-control surveys with clients and encourage responses.
• Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
• Develop and implement plans with the Director of Operations and Night Managers to resolve complaints or service deficiencies, and monitor compliance.
• Approve Night Managers’ and/or Service Representatives’ pay sheets and ensure accuracy.
• Assist Accounting with collecting past-due client invoices and processing Contractor payment invoices.
• Participate in and be present at monthly IC paydays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED